IT Helpdesk Support
Saleh Al Hamad Almana
مجموع سنوات الخبرة :14 years, 9 أشهر
• Supporting users and network administrators over the telephone and by email.
• Monitoring and maintaining computer systems and network
• Troubleshooting systems and network problems and diagnosing and solving hardware/software faults.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Troubleshooting PC’s, laptops, Micros POS systems and mobile devices.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Configuration and testing of any new hardware and software.
• Troubleshooting micros POS systems, creating users and adding menu items..
• Creating and maintaining email profiles for users.
• Using remote control software tools to provide fault resolution and diagnosis.
• Setting up new users ‘accounts and profiles and dealing with password issues.
• Maintain inventory of all equipment, software and software licenses
• Responsible for company IT system purchasing
• Run and configure network cables, troubleshoot connectivity issues, create users and configure other related issues
• Check new computer equipment on arrival and install as appropriate
• Backup user data
• Configure routers and access points
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users.
Help Desk Support for GL users.Mainly for new hardware and software installation and documentation.
