Digital Service Manager
Optimum Telecom Algeria
Total years of experience :18 years, 3 Months
- Manage Demand Management Team
- Act as Technologies only SPOC for all IT & Business products, offers, promotions, Projects and services demands.
- Participate in Offer development by providing a suitable architecture based on technical background
- Plan, lead, Coordinate and Optimise delivery activities within IT (feasibility, implementation, unit and integration test, user acceptance test, ready for services and deployment)
- Insure end to end follow up of Products Implementation and delivery according to business needs.
- Coordinate and Guarantee Unit and integration test, and User acceptance test in term of efficiency.
- Assisting the Integration of E/// DBSS into Offers existing architecture and platforms.
- Insure full synchronization between E/// DBSS mapping and existing offers and reduce DBSS integration/migration risks.
- Involving E/// Spoc in new products in term of feasibility study and DBSS integration needs.
- Establishment of the new business demand management process and work flow with Ericsson/Qventel Spoc.
- Enrich and follow up of DBSS Chang log.
- Control change in requirements and the relevant impacts on implementation plans.
- Controls owner of the change management ITGC, responsible for the ITIL process application to comply with SOX compliance
- Check the Technical feasibility of Any Offers before to submit it to IT based on technical background
- Provide full support to Business & IT to clear any problems that can be faced
- Control change in requirements and the relevant impacts on implementation plans
- Maintain centralized repository of IT P&S demand documents (requirements, use cases, technical design / architecture, implementation plan, change requests, work orders /deployments)
- Measure and report performance of products and services process KPI
- Reduce the Time To Market
- unblock several conflicts situations between IT & MKT
- Make a successfully follow up of all SRs
- Insure full objectives alignment between IT & business in term of needs & plan
- Establishing a new process beside the IT Demand Management Department by enhancing the SR Content to avoid having complex flow
- Providing a good visibility to IT & MKT Top Management about the Offer status by Weekly
- Take In Charge VAS Services for ZAIN Operator (4G) (Engineering & OM Part )
- Responsible for All Roaming Services such : NTR, IRTMS, BRG, SCAP, SC&SCA, SCB, NRG, OM
- Responsible for SMSC, Antispam, Charging Gateway, MMSC
- Manage Roaming Team (Consultant Staff)
- Work Closely with Engineering Team and MKT to launch any Offer
- Member of MS Team
- Teach all new staff about some VAS Services
- Participate in Vendor Selection
- Work closely with MKT team for the launch of any Offers & promotion
- Very familiar with Trouble Ticket, Change Request, Preventive maintenance, SR, RFC, Incident Report
- Take in Charge INWI VAS Services for Engineering, MKT & OM part
- Responsible for CRBT, SMSC &MMSC, Antispam Platform
- Manage a Team of 5 persons (Consultant & Local staff )
- Work closely with the project team on issues related to the project, and shall, when required, assist project members in meetings with the Client/Customer on contract
- Propose and assist the project team in establishing systems and procedures/processes to monitor Client/Customer
- Issue Management & Issue handling & Network Operation & Technical Improvement & Communication internally with customer
- Daily report & Weekly report & Monthly report (Performance Report, Capacity Report, precaution and rectification )
- Preventive Prepare master schedule and change control plan and update regularly.
- Maintenance (system health check, system performance check)
- Deal with unforeseen coordination problems that may arise
- Upgrade & handle all issue related to VAS Services
- Teach all new staff about VAS Services
- Very familiar with Trouble Ticket, Change Request, Preventive maintenance, SR, RFC, Incident Report
- Take in Charge All Marketing & Enginnering Request
- Responsabile for the launch of Any feature (Coordinate with MKT Team)
-Algerian telecommunications technology Team Leader with 5 years experience in handling VAS Services (Messaging, Voice, Service Enablers, Roaming & SIM Services)
September 2007 - Till date
VAS Team Leader / Messaging & Voice Services
Orascom Telecom Algeria
VAS Department
-Wide experience in Messaging Services (SMSC, MMSC, USSD…)
-Wide experience in Voice&Roaming Services(VMS&MCN, VSMS, OCMP, SimBox, NTR, IRTMS..)
-Almost 5 years knowledge and experience in VAS Services
-Good knowledge and experience in Telecom/GSM Networks (PLMN)
-Knowledge of SS7 Protocols, in TCP/IP, LAN / WAN
-Ethernet protocols: Telnet, FTP, SSH, SMPP/UCP
-Good knowledge in MMSC & SMSC Acision, VSMS Roamware
-Very Good knowledge in USSD Opencode, SMSC Huawei, VMS/MCN Movius, PRBT Huawei
-Study the technical feasibility of new promotion trough USSD channel.
-Lead the team installing USSD and others VAS services as SMSC (Acision & Huawei), Huawei PRBT, MMSC Acision, MCN/VMS Movius, SimBox Roamware….
-Specialized in USSD service/promotion development
-Specialized in SMSC Huawei and PRBT Solution
-Specialized in Missed call Notification & Voice Mail (MCN/VMS)
-Responsible for Enablers Platform as Minute Transfer, MPayment, Mobile Advertising, Automatic Devise Management, SMS Chat, SMS Suite, Scoop & Blackberry Project, Bulk Server
-Manage Roaming Services as IRTMS, NTR, BRG, SC/SCA, OM, LMS (Roamware Suppliers)
-Manage some Voice project as Notify Me, Call screening, IVR (OCMP)
February 2007 - Till September 2007
SIM & Handset Services Engineer
Orascom Telecom Algeria
VAS Engineering Department
February 2006 - Till February 2007
Technical Engineer
Orascom Telecom Algeria
Strategic Planning & Business Development Departement
im science of computer engineer