Operation Manager
Air Charter Service
Total years of experience :10 years, 7 Months
Duties and Responsibilities:
• Manage and co-ordinate with the respective local and international authorities towards authorization/ acceptance of export and import cargo and passenger.
• Handling charter movements ex UAE which involves coordination with GHA in making handling arrangements for the flight. Cargo planning build up, passenger handling and flight loading.
• Leverage my knowledge of the local market to set up the sales, logistics and distribution channels and do Leveraged contacts in the region to develop recognition for Air Charter service.
• Building and leveraging effective working relationships with key internal and external stakeholders
• Maintenance operational teams to develop and support work ensuring effective management of transportation, logistic processes around Major Disruption Management, Aircraft Recovery
• Driving business growth through identification of new business opportunities & retention of existing clients.
• Accountable for meeting service level agreements, thus ensuring maximum customer satisfaction.
• Manage and train the staff for achieving maximum profitability.
• Effectively implement networking strategies to increase client loyalty and customer satisfaction, being a part of the core management team.
• To develop and enhance the products and services offered by Flight Support
• Diary management for the Commercial Jets Director, broking team and Flight Support
• Complex travel arrangements for all department members and customers
• Manage the relationships with clients, suppliers and sub contractors
• To manage the ongoing performance of the team and identify any training needs and work with individuals to help them further their career
• Quality management of outsourced suppliers and sub contractors
• Production of new and innovative marketing materials
• Manage incoming calls from suppliers and customers
• Producing documents, reports and presentations
• Represent ACS by overseeing flight departures and travelling with the client and their customers throughout their charter experience to ensure everything is as per their requirements
• Project manage all aspects of each charter flight; client base includes celebrities, sports teams & fans, conference & incentive houses, motor companies, events agencies and business travel agencies.
• Event management
• Road transportations and GCC trucking.
• Manage and co- ordinate all flight operations and cargo handling.
• Manage sea transportations and customs documentation and handling.
• Manage and train the staff for achieving maximum profitability.
• Prepare and execute marketing strategies for meeting targets.
• Daily, weekly and monthly reporting to COO
• Handling the cargo of premier brands like African & Eastern, Osram, L’Oreal and The one.
• Hands on experience in Import & Exports Documentation and JAFZA custom policy and procedures.
• Processing of the outbound & inbound jobs through in-house software.
• Streamlining the administrative procedures to reduce the discrepancies of the delivery of the cargo.
• Maintain high level of customer satisfaction by setting high service levels.
• Working with the team members for setting best practices for administration procedure to form uniformity in the procedures
• Liaising with the external entities like shipping lines, customs authorities and transport for smooth follow of the cargo.
• Working closely with the principal client in order to plan exports and imports scheduling.
• Planning of the inbound and outbound cargo well in advance in order to avoid uncertainties.
• Handling discrepancies with regards to damages of the cargo both import and operational damages.
• Handling discrepancies with regard to imports and exports shipment.
• Planning for better ware house utilizing, with transfers and making the optimum use of the available space.
• Providing the clients with updates of imports received, export shipment and ware housing space utilization inform of Operational reports.
• Working with the co packing team very closely to finish the assignment in given time frame as and when required.
• Maintaining high level of work ethics with regards to the rules and regulation to the best of my knowledge.
Supervising above 200 pepple and 1000 products.
Updating and Reporting to manament Daily Reports.
Manage sea transportations and customs documentation and handling.
Manage and train the staff for achieving maximum profitability.
Prepare and execute marketing strategies for meeting targets.
Daily, weekly and monthly reporting to COO
: Identifying, researching and targeting new business prospects, Liaising with new and existing clients over the phone and meeting them face to face, Gaining new appointments from hot and cold leads, Managing and maintaining databases of potential clients, Developing strong working relationships with prospective new clients, Producing monthly pipeline reports for management purposes, Selling the company services via telephone, online and also in the field, Sales and marketing activities to reach ascertained targets
