Supply Chain Manager
M H AL SHAYA
مجموع سنوات الخبرة :13 years, 2 أشهر
• Maintain and improve QSC standards in all restaurants.
Maintain and improve Mystery Shop results in all restaurants.
Ensure excellent standards in all Operational audits.
• Increase sales by setting Local Restaurants Marketing plans and go help in his execution.
• Set a challenge for the restaurant in charges to increase sales through Guest satisfaction and build of loyal customers.
• Spot Check visitations for inventory count and for petty cash to look for any discrepancies and take correct actions.
Encourage and push the sales for all promotional items and set a bonus to create challenge.
• Ensure that all in charges & staff are trained to the required standards.
Provide training & development plans for all and ensure completion.
• Conduct staff Appraisals.
Conduct regular meetings for in charges and set common goals.
Delegate key tasks to in charges to maximize their potentials.
• Conduct day to day operations by providing appropriate customer service in terms of timely order entry, availability information, order tracking, backorder information, claims management, reporting etc.
• Preparation of export documentation according to the importing countries rules and regulations, starting from certificate of origin, Inspection files, import license, checking letter of credit, etc.
• Maintain and manage the supply chain KPI’s.......
Familiar with CFS, CRM & MINSAT system.
• Coordinate and improve the relationship with customers, sources, finance, sales force.
And third party service providers, to ensure the smooth execution of the shipments.
• Monthly reporting about billed units and follow ups on existing orders, to provide weekly Sales forecast.
• Handling all the logistics issue for Marketing, Retail, Finance & indirect sales.
• Conduct day to day operations by providing appropriate customer service in terms of timely order entry, availability information, order tracking, backorder information, claims management, reporting etc.
• Preparation of export documentation according to the importing countries rules and regulations, starting from certificate of origin, Inspection files, import license, checking letter of credit, etc.
• Maintain and manage the supply chain KPI’s.......
Familiar with CFS, CRM & MINSAT system.
• Coordinate and improve the relationship with customers, sources, finance, sales force.
And third party service providers, to ensure the smooth execution of the shipments.
• Monthly reporting about billed units and follow ups on existing orders, to provide weekly Sales forecast.
• Handling all the logistics issue for Marketing, Retail, Finance & indirect sales.
Customer service
• Customer Service (Handling customers, providing the best customer service in the retail trade in the U.A.E).
Quality beverages
• Follows health, safety guidelines for all products and services
• Making the good quality & Standard beverage for the customer.
Store operations
• Monitors following of policy for operational flow at work stations and leads partners in marinating store standard. Recommends staffing leaves/mix.
• Working under OMEGA & MICROS hospitality system.
Profitability
• Monitors correct cash handling, decides/recommends how to promote add-on sales
• Follows and guides others in following cash handling procedures and till point policies
People development
• Decides to set high personal/work standards for partners to follow.
• Decides staff breaks needed for marinating effective operations/staff efficiency
• As an in store learning coach I have to coach new partners how to follow the standards, customer service etc…
Responsibilities:
1 Customer Service (Handling customers, providing the best customer service in the retail trade in the U.A.E).
2 Handling Till Point with RETAIL PRO system. (Handling the point of sale or point of purchase, providing customer service at the till adding on sales).
3 As an in store learning coach I have to learn new partners how to follow the standards, customer service etc…..
4 Handling weekly inventory.
Achievements:
• Success fully completed the Coffee Master challenge, conducting store coffee seminars as an in store coffee master.
• Have MUG Award for good customer service partner.
• Have BRAVO Award for good customer service, suggestive seller & good cogs controller.
• Provide a good customer service.
• Handling Till Point with RETAIL PRO system. (Handling the point of sale or point of purchase, providing customer service at the till adding on sales).
• Making the good quality & Standard beverage for the customer.
• Achieving Company monthly Sales target.
• handling weekly inventory.
• handling customer sales promotions.
Responsibilities:
• Provide a good customer service.
• Taking every customers orders & Delivery Schedules ever month
• Collecting outstanding sales (Cash & Cheques) from customers.
• Visiting to our customers Projects & Sites to take information’s for our Sales Team.
• Providing all competitors information’s to our Sales team informing about their products.
• Achieved every month company sales targets.
• Follow up with customer’s complaints and our product servicing.