Business & Resellers Technical Support Specialist
TEData, ELsadek and Sinovite
مجموع سنوات الخبرة :20 years, 11 أشهر
From 9/2008 till Now:
Responsible for monitoring & following up enterprise customers requests process steps according to a set plan.
Responsible for monitoring & following resellers claims and technical problems.
Solve any very important cases related to our VI customers.
Handling all technical problems telated to ADSL, Option Pack, Family internet, Mail, Domains and Hosting.
Provide quality service to customers.
Technical support representative - TEData
From 9/2007 till 9/2008:
Handling all customer inquires and problems related to ADSL service.
Customer calls management including receiving, logging, dispatching & closing of customer calls with the objective to maintain customer satisfaction while taking in mind my average talk time
Communicating with other department in order to facilitate any obstacles may face the customers.
Researcher - Synovate
From 2/2004 till 1/2005:
Responsible for handling more than one project at a time depending on scope of work of each project.
Provide support to the team members to handle successfully difficult customers by providing guidance, empowerment, alternatives and solutions
Develop and improve processes to maintain the highest level of customer satisfaction
Sales - ElSadek For spare parts
From 1/2003 till 1/2007:
Sell cars spare parts to the customers.
Generate repeat revenues from existing clients.
• Safety/Security Management (ensuring safety standard applied throughout the flight).
• Provide safe environment for clients and colleagues.
• Trained to deal with security and emergency situations.
•Administer first aid to passengers.
• Client Support (sale of loyalty memberships, seat upgrades, and duty-free items).
• Client Commitment (Ensuring client satisfaction, safety, and experience).
• Provide excellent customer service to passengers.
•Greeting customers, making them feel welcome.
• Building strong relationship with clients and promoting brand values.
•Anticipating and deliver the highest level of service in timely manner and professionalism.
• Ensure high standard of food safety and hygienic.
Faculty Of Law (Arabic Department)