Service Engineer / IT Support Technician/Service Engineer / Logistic Coordinator
jarir bookstore
Total years of experience :15 years, 5 Months
Troubleshooting laptops, Desktop, Printers & Network system
Expert in vendor date base systems
Troubleshooting & maintaining the network systems
Installing & configuring IBM AS400 applications.
Communicating with vendors
Advising & Follow up with logistics department import / export of spare parts shipments.
Checking service cases & claim invoices.
Conducting general & Technical meeting with staff.
Software
Install and test new software, Operating systems and all business related software
Make software available to appropriate users
Ensure the anti-virus software is installed, kept up to date and working properly
File sharing as per the company policy
Set up and maintain user e-mail accounts
Maintain licensing and AMC details
Hardware
Check new computer equipment on arrival and install as appropriate
Troubleshoot all hardware related issues
Maintain battery condition in notebook computers according to the manufacturer’s guidelines, and ensure staffs is aware of the importance of battery maintenance
Maintain computer peripheral equipment such as scanners, printers, whiteboards, and projectors, ensure that these are prepared and ready to be used
Assist the management in the deployment of computer hardware in the office and branches
Keep a log of all technical faults
Liaise with external support agencies to resolve faults speedily
Liaise with external suppliers for the repair of equipment under warranty or maintenance contract
Network Management
Check the network back up logs where appropriate
Set up, maintain and remove user network accounts where appropriate
Carry out routine network maintenance tasks
Be familiar with the network infrastructure (cable and patch panels, hubs, switches, router) and keep a log of any damage to it
Follow supplier’s recommended procedures