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Mohammad Aamir, Product Support Analyst

Mohammad Aamir

Product Support Analyst·Delight Express Tourism LLC

United Arab Emirates

Bachelor's degree, Bachelor of Commerce

Work experience

Total years of experience: 9 years, 11 months

Product Support Analyst

October 2021 - Present

Delight Express Tourism LLC

Dubai, United Arab Emirates

October 2021 - Present

• Resolved complex operational and technical issues, ensuring smooth business operations and high customer
satisfaction
• Managed system processes, configurations, and workflows to maintain efficiency and data accuracy
• Collaborated with technical teams to identify root causes, test solutions, and implement process
improvements
• Monitored and resolved incidents via ticketing systems, consistently meeting SLA targets
• Provided support to customers and stakeholders via email and phone, maintaining high service standards
• Participated in UAT and validation of system updates to ensure seamless deployment
Company industry:
Travel Agency

POS Operations Analyst

November 2015 - January 2021

Yiron Technologies Pvt. Ltd (Satguru Travel & Tourism LLC)

Chandigarh, India

November 2015 - January 2021

• Managed daily operations, system updates, and data accuracy across multiple platforms
• Coordinated with internal teams and vendors to resolve technical and operational issues efficiently
• Tracked and managed tasks in JIRA, ensuring timely resolution and process efficiency
• Created and maintained business requirement documents (BRDs) and technical documentation
• Handled escalations and minimized operational disruptions through proactive issue management
• Delivered training and support to team members, improving productivity and system utilization
Company industry:
IT Services

Education

HNB Garhwal University

January 2013

January 2013

Bachelor's degree, Bachelor of Commerce

India

GPA (rating): Excellent

GPA (rating): Excellent

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate

Training and Certifications

Certifications
Computer Reservation System

Hobbies and interests

Traveling and exploring new destinations Learning new technologies and tools related to operations &