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Shadab Khan, Service Delivery Manager

Shadab Khan

Service Delivery Manager·ATH Technologies

United Arab Emirates

Master's degree, IT

Work experience

Total years of experience: 20 years, 2 months

Service Delivery Manager

June 2014 - Present

ATH Technologies

June 2014 - Present

Translate business requirements into IT requirements.
• Completely responsible for end-to-end delivery in respective area of function.
• Work on areas of complex scope and clients requirements, interface with client for understanding,
• To respond to detailed queries, engage with client teams and translate queries into relevant IT information
• Apply own judgment to independently determine a course of action, which is then executed independently post review
• .Responsible for coaching and mentoring junior members in the team to help them scale up faster.
• Responsible for managing and delivering the work output of the group/function within identified timelines with expected quality.
• Project Management
• Project Delivery
• Project Change management
• Scheduling
• Issue and Risk management
• Escalation management
• Functional role in complex solution design- HLD and LLD preparations

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

IT Systems Administrator / Team Leader

November 2008 - May 2014

Lamprell Energy PLC

Sharjah, United Arab Emirates

November 2008 - May 2014

• Handling a Team of 7 Systems Engineers to manage and maintain IT Server infrastructure located at different location in Middle East.
• Designed and Implemented upgrade of Multi domain Multi Site Active Directory forest to Windows 2008 from Windows 2003.
• Designed and implemented upgrade of Exchange 2010 from Exchange 2007.
• Designed and Implemented DR for exchange 2010 on DAG.
• Manage and maintain proper mail flow between sites and internet, troubleshoot issues related to mail flow.
• Ensure the health of Database copies between local nodes and DR nodes.
• Backup and restore of Exchange 2010 environment
• Designed and implemented Hyper-V infrastructure.
• Involved in design, implementation, maintenance and administration of Microsoft Exchange 2007.
• Focused on design, implementation & administration of Active directory forest.
• Network load balancing for business critical application.
• Windows Cluster maintenance and administration.
• Administration of Black Berry Enterprise Server.
• Administration and maintenance of HP EVA (SAN).
• Management and maintenance of HP Blade Centre/Blade Switch
• Implementation and Administration of VSphere ( Hypervisor)
• Troubleshooting of issues related to AD, storage, Backup; management of logs and patches.
• Management and administration of DR sites; Ensuring replication of DR servers using Doube Take and DFS.
• Maintenance of SMTP Gateways on IRON PORT and Exchange Edge.
• Implementation of software and hardware upgrades.
• Ensure strict compliance to IT policy and audit requirements.

Company industry:
Oil & Gas
Job role:
Information Technology

In-house

August 2011 - August 2011

Sharjah

Sharjah, United Arab Emirates

August 2011 - August 2011

• In-house, Sharjah (2 Months): -
Aug 2011 Description - Merger of 2 AD forest and 2 Exchange 2007 and Exchange 2010 org.
* Total Users 1400 + 1200
* Total Sites 10.
* Total AD Domains - 3
* Total Exchange Sites - 3
* Domain controllers 22
* Total Mail Server 18.
* SMTP Domain - 2
* Hardware HP BL460 G6
* Storage HP SAN and ISCI
* Functioned as Project Leader.
* Team Size 4
* Technology used - Windows 2003 & 2008, Exchange 2007 and Exchange 2010, Microsoft HyperV.

Company industry:
Oil & Gas
Job role:
Information Technology

In-house

March 2011 - March 2011

Sharjah

India

March 2011 - March 2011

• In-house, Sharjah (2 Months): -
March 2011 Description - Active Directory forest upgrade to windows 2008 R2.
* Total Users 1200 + 200
* Total Sites 5.
* Total AD Domains - 2
* Domain controllers 14
* Hardware HP BL460 G6 and IBM 3650
* Storage HP SAN and ISCI
* Functioned as Project Leader.
* Team Size 2
* Technology used - Windows 2003 & 2008 R2, Exchange 2007

Company industry:
Public Administration
Job role:
Legal

Project Leader

November 2010 - November 2010

Sharjah

India

November 2010 - November 2010

• In-house, Sharjah (2 Months): -
November 2010 Description - Merger of 2 AD forest and 2 Exchange 2007 org.
* Total Users 1200 + 200
* Total Sites 5.
* Total Exchange Sites - 3
* Total Domains - 2
* Domain controllers 14
* Total Exchange Server 10.
* SMTP Domain - 2
* Hardware HP BL460 G6 and IBM 3650
* Storage HP SAN and ISCI
* Functioned as Project Leader.
* Team Size 2
* Technology used - Windows 2003 & 2008, Exchange 2007


• In-house (15 Days): -
March 2009 Description - Design and implementation AD forest and Messaging System.
This project involved designing a solution to move from their existing Single label DNS Active Directory forest. A New Active Directory Forest was designed to Host Exchange 2007 ORG.
* Role- Project Leader.
* Total Users - 150
* Total Sites - 2
* Domain controllers - 5
* Total Exchange Server - 4.
* SMTP Domain - 1
* Hardware - IBM 3650
* Storage - Local
* Team Size - 2
* Technology used - Windows 2003, Exchange 2007

Company industry:
Public Administration
Job role:
Information Technology

Sr. Systems officer

April 2006 - November 2008

Adel Group of Companies

United Arab Emirates

April 2006 - November 2008

• Led a team of 3 engineers besides being involved in technical consultancy on projects.
• Designed and implemented Active directory and Exchange 2003 for the Company.
• Worked as Technical Consultant on Dallah Parking Project.
• Involved in administration of Active network on windows 2003.
• Focused on administration of Citrix Metaframe, backup & restoration, management of remote sites
• Administered Exchange 2003 & SMTP Gateway.
• Involved in LAN/WAN management and troubleshooting.
• Provided technical consultancy to project team on implementation of DVRs, Storage and IP/ Wireless Cameras.

Company industry:
Manufacturing
Job role:
Information Technology

Education

Manipal University

January 2001

January 2001

Master's degree, IT

India

GPA (percentage): 88%

GPA (percentage): 88%

• PG Diploma in IT, Manipal University, 2001

Bihar University

January 2001

January 2001

Bachelor's degree, Accounts

India

GPA (percentage): 88%

GPA (percentage): 88%

• B.Com (Accounts), Bihar University, 2001

Skills

Email Design
Expert
Email Design
Expert
Active Directory
Expert
Active Directory
Expert
System Design
Expert
System Design
Expert
Mergers
Expert
Mergers
Expert
VMware
Expert
VMware
Expert
Microsoft Exchange server
Expert
Microsoft Exchange server
Expert
MCSE
Expert
MCSE
Expert
Microsoft System designing
Expert
Microsoft System designing
Expert
Microsoft Active directory
Expert
Microsoft Active directory
Expert
Server Hardware, Blade centre
Expert
Server Hardware, Blade centre
Expert
Storage ( HP, EMC)
Expert
Storage ( HP, EMC)
Expert
Email Design
Expert
Email Design
Expert
Active Directory
Expert
Active Directory
Expert
System Design
Expert
System Design
Expert
Mergers
Expert
Mergers
Expert
VMware
Expert
VMware
Expert

Languages

Hindi

Intermediate

Urdu

Intermediate

English

Expert

Training and Certifications

Certifications
MCSE,MCTS Exchange
MCSE
Aug 2008 - Sep 2008