Customer Service Officer
Al Ansari Exchange
Total years of experience :8 years, 6 Months
Leading the team of cashiers providing leadership, training and supervision and adequately managing
resource utilization and monitoring of performance and productivity of the branch, while managing-up
and reporting to area general management team.
* Promoting a sales and service culture through coaching, guidance and staff motivation
* Monitor staff performance and ensure additional training is provided
* Maintaining staff paperwork and leasing with Head Office and operations
* Ensuring Front Office procedures and controls are being adhered to by branch staff.
* Safeguarding procedures compliance and following regarding the handling of physical cash.
* Make sure User Profiles are kept up to date
* Observing the knowledge and competency of the branch staff to ensure there is awareness and
vigilance
* Regarding Anti-Money laundering always.
* Managing the end of day cashier balancing and preparing all necessary documentation for Head Office
/ Jordan – Al Zarqa’a -bachelor’s degree in