Call Center Executive
Softon Group
Total years of experience :9 years, 8 Months
• Answering front line calls from customers.
• Conducting staff performance reviews.
• Handling any customer complaints.
• Responding to customer email or telephone inquiries.
• Ensuring high quality and accuracy of work from call centre staff.
• Putting together daily performance reports for senior managers.
• Tracking the number of inbound calls.
• Being visible at all times to all call center staff.
: In
Institution : Teknaf Pilot High School