Order Management Operation Principal Officer
Mobily
مجموع سنوات الخبرة :18 years, 6 أشهر
* Review product availability utilizing all available resource.
* Work closely with logistics. sales. Operations. Revenue and collection team to ensure timely delivery of order and replenish partners at the optimal level of inventory.
* Ensure departmental and customer contractual metrics are maintained.
* Manage customer needs throughout the order cycle ensuring customer request dates and contract order-related problem solving.
* Manage and resolves backlog issues including order holds, customer request dates and contract complains.
* Provide relevant satisfying experiences that strengthen business relationships with customers -end-users, partners, sales and internal stakeholders. Undertaking proactive communication to internal customer/ Partners on order status and products.
* Communicate sales & customer and order information to sales Representative.
* Run reporting for sales and OM analysis .
* Remain knowledgeable for business sales performance requirements, product line and service offering.
* Performs other related duties or assignments as directed.
*greet customers
*find out the customer's needs
*describe a product's features and benefits
*demonstrate use and operation of the product
*answer customer queries regarding the store and the merchandise
*make suggestions and encourage purchase of products
*provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
*receive and process cash, and charge/credit payments
*provide change and receipts
*bag or package purchases
*count money, sort charge slips and balance monies
*maintain sales records
*place special orders
*organize and process merchandise exchanges
*process repair or alteration of merchandise
*stay current with sales prices
*recognize and monitor security issues
*arrange and display merchandise
*keep merchandise area tidy
*take stock inventory
*requisition new stock
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.