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تم إلغاء حظر المستخدم بنجاح
محمد البكري, CRM & Government Relation Manager

محمد البكري

CRM & Government Relation Manager·Alkhalid Auto LLC

الإمارات العربية المتحدة

الثانوية العامة أو ما يعادلها, MCSE

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 7 أشهر

CRM & Government Relation Manager

أكتوبر 2020 - حتى الآن

Alkhalid Auto LLC

دبي، الإمارات العربية المتحدة

أكتوبر 2020 - حتى الآن

• CRM Strategy Development: Develop and execute the overall CRM strategy in alignment with the companys goals and objectives. Identify opportunities to improve customer experiences and drive revenue growth through CRM initiatives.
• Customer Data Management: Oversee the collection, organization, and analysis of customer data from multiple sources to create a comprehensive view of the customer journey. Ensure data accuracy and security.
• Customer Communication: Implement communication strategies across various channels (e.g., email, social media, SMS) to engage with customers, address inquiries, and maintain a positive brand image.
• Customer Feedback and Surveys: Develop and execute customer feedback programs, conduct surveys, and analyze feedback to gather insights and drive improvements.
• Performance Tracking and Reporting: Monitor and report on key CRM metrics, performance, and efectiveness of CRM initiatives. Use data-driven insights to refine strategies and achieve KPIs.
• Provide quick, eficient and reliable services for all Government related jobs such as Employment Permits, Entry Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labor & Consulates, and Business Licences to the company and its group, adhering to the regular amendments in rules and regulations within very short notices.
• Collect and give regular updates on all labor and immigration standards from the government ofices to keep the HR ofice well informed for any changes in procedures and rules.
Page 2 of 2

• Submit, follow-up and gather all new work and business visas to guarantee that the visas are handled and processed on time.
• Assure all business and trade Licenses are updated, follow-up on oficial approvals and permits, to prevent unnecessary violations.
• When the need arises, represent the company at diferent ofices like Airport Embassies, Police Station, Ministries/Municipalities and other government Departments.
• Assist the ofice in determining any issues identified with organization vehicle registration and Renewals.
• Provide information, and support the HR department by making recommendations on best practices in order to make the process of getting residency permits faster and more eficient.
• Assist in other HR tasks including medical insurance, NOC letters for students / employees, HR reports, etc.

مجال الشركة:
وكلاء السيارات

Senior Operation Oficer

مايو 2018 - مايو 2020

Wiser Foods INC DMCC

دبي، الإمارات العربية المتحدة

مايو 2018 - مايو 2020

• Oversee and direct daily company administrative processes and procedures
• Report to and assist Chief Operating Oficer in daily tasks and duties
• Perform other stock-related duties, including returning, packing, pricing, and labeling supplies
• Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping.
• Ensure company policies align with and advance business objectives.
• Strategically map-out, plan, and manage projects.
• Communicate with management teams to confirm execution of company processes.
• Train staf in policies and procedures and supervise their daily work.
• Contribute to innovation of new products.
• Track and maintain budgets of operational costs.
• Coordinate purchase of raw materials and supplies
• Monitor product inventory.
• Maintain positive client and vendor relationships.
• Develop and implement human resources practices.
• Plan and develop merchandising strategies that balance customers expectations and companys objectives.
• Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Maximize customer interest and sales levels by displaying products appropriately
• Produce layout plans for stores and maintain store shelves and inventory
• Forecast profits/sales and plan budgets
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
• Build constructive customer relationships and team with channel partners to build pipeline and close deals
• Remain up to date with industrys best practices
Page 2 of 2

مجال الشركة:
إنتاج الأغذية والمشروبات

CRM Manager

مايو 2018 - مايو 2020

Wiser Foods INC DMCC

دبي، الإمارات العربية المتحدة

مايو 2018 - مايو 2020

• Oversee and direct daily company administrative processes and procedures
• Report to and assist Chief Operating Oficer in daily tasks and duties
• Perform other stock-related duties, including returning, packing, pricing, and labeling supplies
• Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping.
• Ensure company policies align with and advance business objectives.
• Strategically map-out, plan, and manage projects.
• Communicate with management teams to confirm execution of company processes.
• Train staf in policies and procedures and supervise their daily work.
• Contribute to innovation of new products.
• Track and maintain budgets of operational costs.
• Coordinate purchase of raw materials and supplies
• Monitor product inventory.
• Maintain positive client and vendor relationships.
• Develop and implement human resources practices.
• Plan and develop merchandising strategies that balance customers expectations and companys objectives.
• Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Maximize customer interest and sales levels by displaying products appropriately
• Produce layout plans for stores and maintain store shelves and inventory
• Forecast profits/sales and plan budgets
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
• Build constructive customer relationships and team with channel partners to build pipeline and close deals
• Remain up to date with industrys best practices
Page 2 of 2

مجال الشركة:
إنتاج الأغذية والمشروبات

Officer / Government Relations

مارس 2015 - يناير 2018

Etisalat Facilities Management

دبي، الإمارات العربية المتحدة

مارس 2015 - يناير 2018

• Organizing and storing paperwork, documents and computer-based information
• Sorting and distributing incoming post and organizing and sending outgoing post
• Liaising with staff in other departments and with external contacts
• Attending meetings, taking minutes and keeping notes
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases
• Responsible for staff accommodation and the transport processing from accommodation to the workplace and return after work
• Archiving Accommodation contract and renewal the contract before the expiry

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
إدارية

Senior customer service representative

فبراير 2010 - مارس 2015

Curve Line Decor LLC

الشارقة، الإمارات العربية المتحدة

فبراير 2010 - مارس 2015

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Business Development Representative

فبراير 2010 - مارس 2015

Curve Line Decor LLC

الشارقة، الإمارات العربية المتحدة

فبراير 2010 - مارس 2015

Job Description

• Identifying new sales leads.
• Researching organizations and individuals to identify new leads and potential new markets.
• Researching the needs of other companies and learning who makes decisions about purchasing.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Planning and overseeing new marketing initiatives.
• Attending conferences, meetings, and industry events.
• Pitching products and/or services.
• Preparing PowerPoint presentations and sales displays.
• Contacting clients to inform them about new developments in the companys products.
• Developing quotes and proposals.
• Negotiating and renegotiating by phone, email, and in person.
• Developing sales goals for the team and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Maintaining fruitful relationships with existing customers.
• Maintains customer records by updating account information.
• Managing project logistics from suppling required materials to assuring work flow goes according to schedule and meeting deadlines.
Page 2 of 2

• Maintaining communication with the warehouse and conforming the availability of required materials per project.

مجال الشركة:
البناء والتشييد

Customer Service Representative

يناير 2008 - فبراير 2010

Empost

دبي، الإمارات العربية المتحدة

يناير 2008 - فبراير 2010

• Refer unresolved customer grievances to designated departments for further investigation.
• Communicated directly with customers by phone, electronically or face to face.
• Acting as a contact between a company and its existing and potential markets.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Solicit sale of new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Undertake new and additional responsibilities as and when required.
• Learned about products and services and kept up to date with changes.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer service representative

يناير 2008 - فبراير 2010

Empost

دبي، الإمارات العربية المتحدة

يناير 2008 - فبراير 2010

Job Description

• Refer unresolved customer grievances to designated departments for further investigation.
• Communicated directly with customers by phone, email or face to face.
• Acting as a contact between a company and its existing and potential markets.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Solicit sale of new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Undertake new and additional responsibilities as and when required.
• Learned about products and services and kept up to date with changes.

مجال الشركة:
العلاقات العامة

Customer service representative

يناير 2008 - فبراير 2010

EMPOST

دبي، الإمارات العربية المتحدة

يناير 2008 - فبراير 2010

Job Description

• Refer unresolved customer grievances to designated departments for further investigation.
• Communicated directly with customers by phone, email or face to face.
• Acting as a contact between a company and its existing and potential markets.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Solicit sale of new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Undertake new and additional responsibilities as and when required.
• Learned about products and services and kept up to date with changes.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Business Sales Executive

ديسمبر 2005 - أغسطس 2007

Emirates Bank

الشارقة، الإمارات العربية المتحدة

ديسمبر 2005 - أغسطس 2007

• Generate new customer accounts and develop existing business.
• Proactively develop and maintain a high level and value of business activity within the area.
• Day-to-day responsibilities for managing customer account enquiries, orders, and queries.
• Undertake a proactive approach to attract potential new accounts with the area.
• Secure, retain and develop new business, which will be target driven.
• Acting as a contact between a company and its existing and potential markets.
• Gathering market and customer information
• Handle transactions and answer customer queries
• Decipher customer needs and offer the best solution based on proper company policies
• Effectively communicate ideas, suggestions and answers
• Offer upgrades and new banking services or products

مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Business Sales Executive (Auto Loan)

ديسمبر 2005 - أغسطس 2007

Emirates NBD Bank

الشارقة، الإمارات العربية المتحدة

ديسمبر 2005 - أغسطس 2007

Job Description

• Generate new customer accounts and develop existing business.
• handling all Ajman showroom
• Proactively develop and maintain a high level and value of business activity within the area.
• Day-to-day responsibilities for managing customer account enquiries, orders, and queries.
• Undertake a proactive approach to attract potential new accounts with the area.
• Secure, retain and develop new business, which will be target driven.
• Acting as a contact between a company and its existing and potential markets.
• Gathering market and customer information
• Handle transactions and answer customer queries
• Decipher customer needs and ofer the best solution based on proper company policies
• Efectively communicate ideas, suggestions and answers
• Ofer upgrades and new banking services or products

مجال الشركة:
البنوك

Business Sales Executive (Auto Loan)

ديسمبر 2005 - أغسطس 2007

EMIRATES NBD BANK

الشارقة، الإمارات العربية المتحدة

ديسمبر 2005 - أغسطس 2007

Job Description

• Generate new customer accounts and develop existing business.
• handling all Ajman showroom
• Proactively develop and maintain a high level and value of business activity within the area.
• Day-to-day responsibilities for managing customer account enquiries, orders, and queries.
• Undertake a proactive approach to attract potential new accounts with the area.
• Secure, retain and develop new business, which will be target driven.
• Acting as a contact between a company and its existing and potential markets.
• Gathering market and customer information
• Handle transactions and answer customer queries
• Decipher customer needs and ofer the best solution based on proper company policies
• Efectively communicate ideas, suggestions and answers
• Ofer upgrades and new banking services or products

مجال الشركة:
البنوك

التعليم

New Horizons

يناير 2024

يناير 2024

الثانوية العامة أو ما يعادلها، MCSE

الإمارات العربية المتحدة

A+ (Hardware & Software) MCSE (Windows 2000 track) Arabian Falcon for Holidays 2001 Sales Courses (2 months) Marketing

Brentwood Open Learning College

يناير 2017

يناير 2017

الثانوية العامة أو ما يعادلها، Diploma Logistics and Supply Chain Management

المملكة المتحدة

New Horizons

يناير 2000

يناير 2000

الثانوية العامة أو ما يعادلها، A+ (Hardware & Software) MCSE (Windows

الإمارات العربية المتحدة

he Scientific Institute

يناير 1998

يناير 1998

الثانوية العامة أو ما يعادلها، High School

الإمارات العربية المتحدة

The Scientific Institute

يناير 1998

يناير 1998

الثانوية العامة أو ما يعادلها، High School

الإمارات العربية المتحدة

Skills

Time Management
Expert
Time Management
Expert
Active Learning
Expert
Active Learning
Expert
Work Planning
Expert
Work Planning
Expert
Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
CIVIL DEFENSE
Expert
CIVIL DEFENSE
Expert
COMMUNICATION STRATEGIES
Expert
COMMUNICATION STRATEGIES
Expert
Business communications and negotiations skills
Expert
Business communications and negotiations skills
Expert
Good customer service experience
Expert
Good customer service experience
Expert
Effective time management skills
Expert
Effective time management skills
Expert
• Microsoft Word, Excel, PowerPoint, Internet Explorer, Internet Applications
Intermediate
• Microsoft Word, Excel, PowerPoint, Internet Explorer, Internet Applications
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
INNOVATION
Expert
INNOVATION
Expert
BUILD PIPELINE
Expert
BUILD PIPELINE
Expert
Time Management
Expert
Time Management
Expert
Active Learning
Expert
Active Learning
Expert
Work Planning
Expert
Work Planning
Expert
Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

التدريب
Sales Marketing Courses
Arabian Falcon for Holidays
Jan 2000
General Operation
Empost
Jan 2008