محمد البكري

• CRM Strategy Development: Develop and execute the overall CRM strategy in alignment with the companys goals and objectives. Identify opportunities to improve customer experiences and drive revenue growth through CRM initiatives.
• Customer Data Management: Oversee the collection, organization, and analysis of customer data from multiple sources to create a comprehensive view of the customer journey. Ensure data accuracy and security.
• Customer Communication: Implement communication strategies across various channels (e.g., email, social media, SMS) to engage with customers, address inquiries, and maintain a positive brand image.
• Customer Feedback and Surveys: Develop and execute customer feedback programs, conduct surveys, and analyze feedback to gather insights and drive improvements.
• Performance Tracking and Reporting: Monitor and report on key CRM metrics, performance, and efectiveness of CRM initiatives. Use data-driven insights to refine strategies and achieve KPIs.
• Provide quick, eficient and reliable services for all Government related jobs such as Employment Permits, Entry Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labor & Consulates, and Business Licences to the company and its group, adhering to the regular amendments in rules and regulations within very short notices.
• Collect and give regular updates on all labor and immigration standards from the government ofices to keep the HR ofice well informed for any changes in procedures and rules.
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• Submit, follow-up and gather all new work and business visas to guarantee that the visas are handled and processed on time.
• Assure all business and trade Licenses are updated, follow-up on oficial approvals and permits, to prevent unnecessary violations.
• When the need arises, represent the company at diferent ofices like Airport Embassies, Police Station, Ministries/Municipalities and other government Departments.
• Assist the ofice in determining any issues identified with organization vehicle registration and Renewals.
• Provide information, and support the HR department by making recommendations on best practices in order to make the process of getting residency permits faster and more eficient.
• Assist in other HR tasks including medical insurance, NOC letters for students / employees, HR reports, etc.

• Oversee and direct daily company administrative processes and procedures
• Report to and assist Chief Operating Oficer in daily tasks and duties
• Perform other stock-related duties, including returning, packing, pricing, and labeling supplies
• Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping.
• Ensure company policies align with and advance business objectives.
• Strategically map-out, plan, and manage projects.
• Communicate with management teams to confirm execution of company processes.
• Train staf in policies and procedures and supervise their daily work.
• Contribute to innovation of new products.
• Track and maintain budgets of operational costs.
• Coordinate purchase of raw materials and supplies
• Monitor product inventory.
• Maintain positive client and vendor relationships.
• Develop and implement human resources practices.
• Plan and develop merchandising strategies that balance customers expectations and companys objectives.
• Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Maximize customer interest and sales levels by displaying products appropriately
• Produce layout plans for stores and maintain store shelves and inventory
• Forecast profits/sales and plan budgets
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
• Build constructive customer relationships and team with channel partners to build pipeline and close deals
• Remain up to date with industrys best practices
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• Oversee and direct daily company administrative processes and procedures
• Report to and assist Chief Operating Oficer in daily tasks and duties
• Perform other stock-related duties, including returning, packing, pricing, and labeling supplies
• Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping.
• Ensure company policies align with and advance business objectives.
• Strategically map-out, plan, and manage projects.
• Communicate with management teams to confirm execution of company processes.
• Train staf in policies and procedures and supervise their daily work.
• Contribute to innovation of new products.
• Track and maintain budgets of operational costs.
• Coordinate purchase of raw materials and supplies
• Monitor product inventory.
• Maintain positive client and vendor relationships.
• Develop and implement human resources practices.
• Plan and develop merchandising strategies that balance customers expectations and companys objectives.
• Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Maximize customer interest and sales levels by displaying products appropriately
• Produce layout plans for stores and maintain store shelves and inventory
• Forecast profits/sales and plan budgets
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
• Build constructive customer relationships and team with channel partners to build pipeline and close deals
• Remain up to date with industrys best practices
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• Organizing and storing paperwork, documents and computer-based information
• Sorting and distributing incoming post and organizing and sending outgoing post
• Liaising with staff in other departments and with external contacts
• Attending meetings, taking minutes and keeping notes
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases
• Responsible for staff accommodation and the transport processing from accommodation to the workplace and return after work
• Archiving Accommodation contract and renewal the contract before the expiry

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.

Job Description

• Identifying new sales leads.
• Researching organizations and individuals to identify new leads and potential new markets.
• Researching the needs of other companies and learning who makes decisions about purchasing.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Planning and overseeing new marketing initiatives.
• Attending conferences, meetings, and industry events.
• Pitching products and/or services.
• Preparing PowerPoint presentations and sales displays.
• Contacting clients to inform them about new developments in the companys products.
• Developing quotes and proposals.
• Negotiating and renegotiating by phone, email, and in person.
• Developing sales goals for the team and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Maintaining fruitful relationships with existing customers.
• Maintains customer records by updating account information.
• Managing project logistics from suppling required materials to assuring work flow goes according to schedule and meeting deadlines.
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• Maintaining communication with the warehouse and conforming the availability of required materials per project.

• Refer unresolved customer grievances to designated departments for further investigation.
• Communicated directly with customers by phone, electronically or face to face.
• Acting as a contact between a company and its existing and potential markets.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Solicit sale of new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Undertake new and additional responsibilities as and when required.
• Learned about products and services and kept up to date with changes.

Job Description

• Refer unresolved customer grievances to designated departments for further investigation.
• Communicated directly with customers by phone, email or face to face.
• Acting as a contact between a company and its existing and potential markets.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Solicit sale of new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Undertake new and additional responsibilities as and when required.
• Learned about products and services and kept up to date with changes.

Job Description

• Refer unresolved customer grievances to designated departments for further investigation.
• Communicated directly with customers by phone, email or face to face.
• Acting as a contact between a company and its existing and potential markets.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Solicit sale of new or additional services or products.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Undertake new and additional responsibilities as and when required.
• Learned about products and services and kept up to date with changes.

• Generate new customer accounts and develop existing business.
• Proactively develop and maintain a high level and value of business activity within the area.
• Day-to-day responsibilities for managing customer account enquiries, orders, and queries.
• Undertake a proactive approach to attract potential new accounts with the area.
• Secure, retain and develop new business, which will be target driven.
• Acting as a contact between a company and its existing and potential markets.
• Gathering market and customer information
• Handle transactions and answer customer queries
• Decipher customer needs and offer the best solution based on proper company policies
• Effectively communicate ideas, suggestions and answers
• Offer upgrades and new banking services or products

Job Description

• Generate new customer accounts and develop existing business.
• handling all Ajman showroom
• Proactively develop and maintain a high level and value of business activity within the area.
• Day-to-day responsibilities for managing customer account enquiries, orders, and queries.
• Undertake a proactive approach to attract potential new accounts with the area.
• Secure, retain and develop new business, which will be target driven.
• Acting as a contact between a company and its existing and potential markets.
• Gathering market and customer information
• Handle transactions and answer customer queries
• Decipher customer needs and ofer the best solution based on proper company policies
• Efectively communicate ideas, suggestions and answers
• Ofer upgrades and new banking services or products

Job Description

• Generate new customer accounts and develop existing business.
• handling all Ajman showroom
• Proactively develop and maintain a high level and value of business activity within the area.
• Day-to-day responsibilities for managing customer account enquiries, orders, and queries.
• Undertake a proactive approach to attract potential new accounts with the area.
• Secure, retain and develop new business, which will be target driven.
• Acting as a contact between a company and its existing and potential markets.
• Gathering market and customer information
• Handle transactions and answer customer queries
• Decipher customer needs and ofer the best solution based on proper company policies
• Efectively communicate ideas, suggestions and answers
• Ofer upgrades and new banking services or products