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Mohammad AlKhlifat, Service Manager

Mohammad AlKhlifat

Service Manager·Al Tawkilat

Saudi Arabia

Bachelor's degree, Automotive Engineering

Work experience

Total years of experience: 14 years, 7 months

Service Manager

July 2022 - Present

Al Tawkilat

Jeddah, Saudi Arabia

July 2022 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Manager

July 2022 - Present

ALTAWKILAT

Jeddah, Saudi Arabia

July 2022 - Present

Company industry:
Automotive Dealership & Distributor

Service Manager

November 2020 - April 2022

United Motors Company

Jeddah, Saudi Arabia

November 2020 - April 2022

Main service center
for Western Region, 45+ work bays, and 55+ (Productive and Nonproductive staff):

- Monitor all the KPIs of the service centers (Workshop & Reception)
- Work to exceed customer expectations, to keep customer satisfaction and retention.
- Facing un-happy customer (Handle the customer's problem)
- Involve in solving legal issues
- Regular meetings with the Reception and Workshop team to make continues improvement and
solving issues of the whole service operation to get done right first time.
- Make everyone's job easy, and build good environment.
- Generate profit, and keep an eye on the financial sheet on monthly basis to study and make the needed correction plan to ensure more profitable workshop.
- Plan and work to get more throughput to the service center.
- Align with the company's vision and image.
- Keep Staff well trained and monitor the Quality.
- Ensure a safety environment in the workshops and that staff follow the safety cautions while working.
- Manage the Mobile Express Care service; a part of my team, to do a remote service for our customers in their locations.
Company industry:
Automotive Dealership & Distributor

Service Manager

March 2019 - March 2022

United Motors

Jeddah, Saudi Arabia

March 2019 - March 2022

Act Service Manager at United Motor Company UMC; WR area - KSA;
Main branch with 45+ work bays,
UMC is the sole dealer of (Jeep, Dodge, Ram, Chrysler, Fiat and Alfa Romeo) in KSA.
- Work to exceed customer expectations.
- Ensure a safety environment in the workshops and that staff follow the safety cautions
while working.
- Mange the Mobile Express Care service; a part of my team, to do a remote service for
our customers in their locations.
- Make everyone's job easy
- Facing un-happy customer (Handle the customer's problem)
- Monitor Warranty operation
- Solve any legal issues
- Regular meetings with the service supervisors and advisors, team leaders for
improvement the whole service operation get done right first time
- Generate profit and company image
- Align with the company's vision
- Communicate with higher management
- Monitor all the KPIs of the service center
- Build good environment
- Keep Staff well trained
- Personnel (HSE) and environmental safety
- Customer satisfaction and retention
- Monitor Quality
- Plan and work to get more throughput to the service center
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Workshop Manager

March 2019 - November 2020

United Motors Company

Jeddah, Saudi Arabia

March 2019 - November 2020

Company industry:
Automotive Dealership & Distributor

Senior Service Advisor

July 2014 - February 2019

Abdul Latif Jameel

Dammam, Saudi Arabia

July 2014 - February 2019

Senior Service Advisor at Abdul Latif Jameel Main service center
Body & Paint works beside a Quick Service.
ALJ is Dealer of (Toyota, Lexus & Daihatsu), Dammam - KSA;
-Champion Service Advisor in Abdul Latef Jameel Motor’s 2018 National Skills Contest.
'Perform repair agreements with costumers, creating damage/service estimations, negotiating with insurance for approvals and following up repair quality until vehicle delivery to the costumer as promised to ensure high NPS and ensure the profitability for
the worksho.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Maintenance and Marketing Manager

May 2012 - July 2014

Mojeez Trading

Riyadh, Saudi Arabia

May 2012 - July 2014

Maintenance and Marketing Manager at Mojeez Trading Est. Riyadh - KSA;
-Manage a team of 15 productive staff, and supervision all operations starting from Marketing, Estimation, Installation, Running, Collecting and the Servicing.
-Research and analyzes data such customers design proposal, specification, and manuals
to determine feasibility of design application and prepare the quotation.
-Evaluates filed installation and recommends design modification to eliminate machine or
system (industrial machines, crushers, all type of off loaders, forklifts) malfunctions.
-Marketing all mech. & electronic components of bucket elevators and handling systems in all industrial filed.
Company industry:
1345
Job role:
Management

Maintenance & Marketing Manager

May 2012 - July 2014

Mojeez Trading Est.

Saudi Arabia

May 2012 - July 2014

-Manage service staff operations ( instillation, service and repair operations).
-Manage parts stock and prepare all periodic parts order from the suppliers and our principals.
-Analyse the market and visit customers for introduce our products and services.
-Arrange quotations as per customers inquires.
-Research and analyzes data such as customers design proposal, specification, and manuals to determine feasibility of design and ease of application.
-Design products or systems such as instruments, control lubrication system.
-Directs and coordinates the installation activities to ensure engineering design suit the customer requirements.
-Evaluates filed installation and recommends design modification to eliminate machine or system malfunctions.
Company industry:
Industrial Engineering & Automation

Technical Sales Engineer

April 2012 - May 2012

Trust Industrial Supplies & Services

Amman, Jordan

April 2012 - May 2012

Company industry:
Industrial Engineering & Automation

Technical Sales Engineer

February 2012 - May 2012

Trust Industrial Supplies and Services

Amman, Jordan

I found this job using Bayt.com

February 2012 - May 2012

Company industry:
1345
Job role:
Sales

Rapid Oil Change Station Supervisor

March 2012 - April 2012

Total

Amman, Jordan

March 2012 - April 2012

Company industry:
Automotive Repair, Spare Parts, & Support Services

Graduate Trainee

September 2011 - January 2012

Advanced Automotive Trading Co. (Chrysler, Jeep and Dodge).

Amman, Jordan

September 2011 - January 2012

Company industry:
Automotive Dealership & Distributor

Education

Faculty Of Engineering Technology - Al Balqa' Applied University

February 2012

February 2012

Bachelor's degree, Automotive Engineering

Jordan

GPA (point): 2.73 out of 4

GPA (point): 2.73 out of 4

Autotronics Engineering specialised in whole automotive industry (Manufacturing, Aftersales, tires industry, Motors Lubricant industry)

Skills

Manufacturing & Industrial
Expert
Manufacturing & Industrial
Expert
Dealer Management
Expert
Dealer Management
Expert
Tires
Expert
Tires
Expert
Lubricants
Expert
Lubricants
Expert
Automotive Aftermarket
Expert
Automotive Aftermarket
Expert
Presentation
Expert
Presentation
Expert
Negotiating
Expert
Negotiating
Expert
Time Management
Expert
Time Management
Expert
Excel
Intermediate
Excel
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Certifed Toyota Service Advisor
Nov 2015
Certifed Service Manager (Stellantis)
Jan 2021

Hobbies and interests

Football