محمد المعطاني

- Monitored systems in operation and quickly troubleshot errors.
- Generated reports covering details about data, system operation and error monitoring.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Reacted calmly during times of highly stressed or emergency situations.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.

- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.