Training Manager
McDonald's Bahrain
Total years of experience :14 years, 11 Months
1- Change individuals' behaviors that improves business results by consulting in training, operational standards and facilitating regional training.
2- Conducts training that motivates, builds competencies, and improves individual's performance and contribution to restaurant results.
3- Helping individuals identify the appropriate resources and interventions to most effectively accomplish their objectives and goals.
4- Coaches people on how measure and improve training results, and how to appropriately diagnose problems and create actions that solve them.
5- Frequently communicate and provide feedback to regional employees regarding opportunities for people development.
6- Stays up to date with current and most effective employee development approaches.
7- Plans, organize and manages conventions, training related meetings and events.
8- Assists in a variety of projects to support achievement of market objectives.
Hold classes as instructor and co-instructor with The Training manager, Update the Training Materials, Conduct Training Audit for the stores, Translate the training materials into arabic language so it can be relevent to our market, Lead the mystery shopping visits for the stores with third party company (review the visits reports, consult with store managers how to improve, and object any visit with violations).
Manage different shifts to serve the customers with the highest level of quality and service, Manage the crew schedule so we can ensure that we have the right amount and quality of people for the different sales trends, Manage cash and safe, control the store expenses and costs to achieve optimum profitability, Train and coach the crew and the fellow managers on the right procedures.
Prepare and discuss the P&L statement for the store with the financial manager and set SMART action plans to improve the P&L lines and save costs.
Help the physically challenged kids to improve thier health.
University: The Hashemite University 2006- 2010 Al-Zerqa, Jordan - Major: Bachelor's degree in Physiotherapy - Grade: 3.2
High school: Hunain Secondary School 2005- 2006 Amman, Jordan - Major: Scientific Stream - Grade: 86.7
