محمد دقدوق

NOC في SAMA Telecom

• لبنان
• أغسطس 2015 إلى أكتوبر 2016

• Monitoring the traffic and the stats of the calls over the telecommunication network - Monitoring the alarms like the physical memory of the switch, the CPU performance.
• Alerting the team when needed (Technical Issues which have major impact on the traffic…Etc. Commercial issues…etc)
• Preparing traffic managements reports related to traffic analysis.
• Chasing Trouble Tickets (With both Customers and Suppliers) - Usually, TTs related to Qos complains.
• Qos physical testing.
• Customers Care.
• CDRs Analysis.
• Live Traces