Service & Collaboration Specialist
Abu Dhabi Commercial Bank
Total years of experience :17 years, 4 Months
Managing relation Internally through the bank to create internal collaboration.
Managing external communication so sign agreements with external entities including government.
Maintain the Service Excellence for the department in terms of service standards & complains
Key person to close deals with UAE national customers
Develop operation process with product team to provide the customer best service
collaboration
Expanded the existing business through referral network to generate revenue and build
a relationship with the client.
Responsible for maintaining relations with the existing and potential clients to ensure
current and new business is developed.
Responsible for marketing the services i.e. banking facilities, bank guarantees, real
estate financing and establishing new corporate business relationships.
Effectively dealing with query and objection handling in providing effective after sales
service.
Primarily responsible for marketing the corporate services i.e. banking facilities, Bank Guarantees, and establishing new corporate business relationships.
Analyzing customers financial and other allied statements and undertaking a structured approach in assessing the credit risks.
Coordinating with the Treasury Department for currency exchange on behalf of the customers.
Coordinating with the online banking department for the online banking facilities for the customers
Identifying new business opportunities for New account opening, Letter of Credit, Foreign Exchange, Islamic banking products to SME’s - Priority Banking by prospecting and acquiring new clients.
Expanded the existing business through referral network to generate revenue and build a relationship with the client.
Providing financial counseling to all level of clients and validating their requirements and ensuring flow of information is dealt with in a prompt and professional manner.
Effectively dealt with query and objection handling in providing effective after sales service.
Responsible for maintaining relations with the existing and potential clients to ensure current and new business is developed.
Competitors’ analysis and provide feedback to the management for recommending suitable measures to counter.
Attended and participated in BORG meetings which were for collecting and solving all issues in the Financial Market departments which were operational and due lack of coordination between the departments.
Responsible for gathering all issues received from the BORG meetings and the Financial markets about the issues and create solutions for them.
Instrumental as the only Emirati to attend meetings managed by the CEO which was held for the head of departments only, the purpose of those meetings was to make financial decisions, negotiating about internal and external issues, and developing future plans.
Gained experience in lending and borrowing, booking FX deals and how to manage the balance sheet.
Gained extensive experience in giving syndication loans, negotiate and close a deal with other banks.
Managed and created all new clients on e - commerce FX system.
Controlled and daily updated the client on the information collected i.e. margin, name and kind of client.
Research on each client to know on what position to put them in e - commerce system.
Daily monitored all FX e - commerce client dealings and solved any issues or problems facing them.
In the absence of manager, handled all his duties and responsibilities.
Managed and created all new clients on e - commerce FX system.
Controlled and daily updated the client on the information collected i.e. margin, name and kind of client.
Research on each client to know on what position to put them in e - commerce system.