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Mohammad El-Kallas, OPERATIONS MANAGER – PARTNERSHIP DIRECTOR

Mohammad El-Kallas

OPERATIONS MANAGER – PARTNERSHIP DIRECTOR·DIGITAL LOCATION COMPANY (GEOKING)

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 20 years, 2 months

OPERATIONS MANAGER – PARTNERSHIP DIRECTOR

January 2020 - Present

DIGITAL LOCATION COMPANY (GEOKING)

Riyadh, Saudi Arabia

January 2020 - Present

• Launched GeoKing in Saudi Arabia and UAE, establishing a strong market presence and building relationships with key stakeholders.
• Secured a strategic partnership with Saudi Post, enhancing market positioning and visibility.
• Achieved 50% annual sales growth for three consecutive years, surpassing industry benchmarks and establishing the company as a market leader.
• Led solution development, hiring, and training of local teams, ensuring high standards of account management for tier-one clients.
• Key Tasks: P&L management, operations oversight, key account management, team recruitment and training, solution development.

Company industry:
Marketing
Job role:
Management

GENERAL MANAGER

January 2015 - December 2019

ONESTONE TRADING

Riyadh, Saudi Arabia

January 2015 - December 2019

• Developed a 3-year strategy plan for KSA, identifying growth segments and launching two new initiatives, driving business expansion.
• Set up back-office infrastructure across six cities, ensuring compliance with local regulations and aligning teams with organizational goals.
• Introduced an inventory warehousing system, saving SAR 300K annually by improving order tracking and client relations.
• Managed a P&L of ~SAR8M with a team of 75+ across KSA, achieving and exceeding sales targets through effective channel partnerships.

Company industry:
Distribution, Supply Chain & Logistics

OPERATIONS MANAGER

January 2012 - December 2015

UNITED MARKETING

Riyadh, Saudi Arabia

January 2012 - December 2015

• Established operations in three main cities, aligning all team members with organizational goals and improving operational efficiency.
• Drove sales growth by 20% annually over two years through new initiatives and competitive strategies.
• Recruited and trained a 45+ member team, creating a motivated, loyal workforce and reducing turnover.
• Enhanced customer relationships by developing a handheld application and web portal, improving data flow and increasing sales.
• Key Tasks: Market research, client relationship management, team KPI setting, operational restructuring, compliance management

Company industry:
Marketing

ACCOUNT MANAGER

January 2008 - December 2011

UNITED MARKETING

Riyadh, Saudi Arabia

January 2008 - December 2011

• Promoted to Operations Manager due to strong performance, with responsibilities in HR coordination and project metrics.
• Designed customer-specific marketing solutions, contributing to business logistics and client audit compliance.
• Key Tasks: Project metric development, HR coordination, marketing solution design.

Company industry:
Marketing

CUSTOMER SERVICE SPECIALIST

May 2006 - January 2008

SITEL

St. Catharines, Canada

May 2006 - January 2008

• Initiated a call follow-up regiment, adopted as a company-wide service standard, improving customer satisfaction scores.
• Provided customer service and technical support for top-tier clients, contributing to team success and new staff training. Initiated a call follow-up regiment, adopted as a company-wide service standard, improving customer satisfaction scores.
• Key Tasks: Customer support, technical analysis, program development, staff training.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Brock University

October 2006

October 2006

Bachelor's degree, Computer Science

Canada

GPA (percentage): 71%

GPA (percentage): 71%

With a minor in Business

Skills

Major Accounts

Expert

Team Building

Expert

Market Growth

Expert

Project Management

Expert

Planning

Expert

SALES

Expert

OPERATIONS

Expert

STRATEGIC PARTNERSHIP

Expert

ACCOUNT MANAGEMENT

Expert

MANAGEMENT

Expert

INFRASTRUCTURE

Expert

CUSTOMER SUPPORT

Expert

TECHNICAL ANALYSIS

Expert

CUSTOMER SATISFACTION

Expert

MARKET RESEARCH

Expert

Major Accounts

Expert

Team Building

Expert

Market Growth

Expert

Project Management

Expert

Planning

Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Training
Digital Marketing Workshop
ILM
Jul 2021

Hobbies and interests

Tech Enthusiasm