Technical Support Engineer
ICICI Bank
Total years of experience :8 years, 7 Months
I’m working client side at “ICICI Bank LTD” in Mumbai, India for 3.6 Years now.
Application: ICICI Financial Datawarehouse
Project: ADF (Automated Dataflow) - Reserve Bank of India Regulatory Reporting Project.
Total Team Size: 25
Team Handling Size: 4
I am working as an Technical/Application/ Production Support Engineer while also handling the role of Project Coordinator for my showcasing bright performance towards the project and successfully delivering targets within the timeline.
Roles & Responsibilities:
Application/Production/Technical Support Engineer:
:: Fetching files from Control-M through the configured jobs.
:: Processing of files received from source through SQL Loader.
:: Maintenance of reports and debugging theprocedures.
:: Configuration of newly deployed reports, files into the application.
:: Co-coordinating with the users regarding the issues or queries faced by them related to the application.
:: Analyzing and generating clarification as per issues and incidents.
:: Generating reports for the groups of ICICIBank.
:: Resolving ticket number (SR) raised by theusers.
:: Forwarding ticket number or service request (SR) raised by the users to concern department.
:: Server management activities.
Project Coordinator:
:: Being a point of contact for the escalated issues by the users and status of ongoing CR’s in the system.
:: Monitoring & tracking CR status with the developers & users.
:: Keeping management and other stakeholders updated on progress of projects.
:: Working parallel during the server migration and liaison with the respective teams for the same.
:: Keeping track of issue faced & incident management.
:: Coordinate project activities and ensures all project phases are documented appropriately.
:: Participating in the meetings & con-calls for the issues been faced on monthly or quarterly intervals and discussing over the
solutions & risk related to the issues.
:: Ensure regular follow-ups and timely escalations
:: Report & escalating the arising issues to the management.
:: Liaison between the users and support teams over various issues.
:: Coordinating with the deployment team and conducting Whizible movement for the ongoing CR.