Apple Kim Audiencia

Acknowledging and resolving customer complaints.
Processing orders, forms, applications and request.
Keeping records of customer interactions, transactions,
comments and complaints.
• Managing incoming calls and customer
service inquiries.
• Generating sales leads that develop into
new customers
• Identifying and assessing customers’ needs
to achieve satisfaction.
• Listening to customer or client complaints or
concerns and working to resolve their
issues.
Phlebotomist/Receptionist