supervisor in office Automation Section.
geant hypermarket
Total years of experience :14 years, 7 Months
Dedicated Cameras & Office Automation equipments sales professional with demonstrated success in retail management, product presentation, and customer service. Proven ability to assess customer needs; establish rapport, build trust, and close deals. Meet and exceed sales objectives and challenging goals.
Effectively delivered post-sale care services, exceeding customer’s expectations in a Cost-effective manner.
Obtained significant business by delivering presale presentations to demonstrate new features of the product.
Ensured the storefront looked presentable, compelling, and aesthetically pleasing to customers.
Responsible for assisting in developing and training of new sales associates, when required.
Handle the tasks of building good relationships with customers by communicating and resolving their queries.
Consistently achieved sales target and led company in revenues generated, ensured high level of customer service to ensure 100% Customer satisfaction.
Achieved many times verbal appreciation from the Department Head, Section Manager and achieved written appreciation from the Country Head for excellent Customer Service.
Working as a Territory Sales Manager.
Managing client relationships and expectations through consistent direct interactions.
Monitoring progress of ongoing campaigns and recommended innovative change as needed.
Delivering highly effective, measureable strategies to drive revenue growth as well as increase brand awareness and reputation across all channels.
Compiling and analyzing necessary data to produce informative clients report
Job profile is Microsoft Brand Ambassador for Kuwait.
Maintaining the Weekly Management report on Power-point which Includes- Challenges, Achievements, Promotions, Competition, Floor Moves & Outlet feedback briefly on Excel Sheet.
Having excellent sales acumen and strong service orientation.
Managing & maintaining product & data information within company systems.
Liaising with customers & the dealer network to answer and resolve their queries.
Evaluating competitor activity and developing appropriate responses.
Working closely with the management and marketing team to increase sales.
Maintaining high levels of product and customer knowledge and participating in training programs as appropriate.
Handle the queries of the customers of USA & CANADA for KODAK All-in-One Printers.
Handle the queries of business Customers.
Handle two modalities, Phone & chat support.
Taking the escalation calls as and when required.
Resolving customer’s technical queries and providing the correct resolution.
1. Coordinating with all branches of Matrix Cellular Services. Pvt. Ltd in International Operation.
2. Solving the customer query at the very first stage.
3. Responding the internal mails received from all the department of Organization.
4. Updating, Rectification and Correction of clients details in the Matrix Billing Engine.(MBE)