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Syed Mohammad Faizan Haider, REALTIONASHIP MANAGER

Syed Mohammad Faizan Haider

REALTIONASHIP MANAGER·INTERNATIONAL MANAGEMENT CONSULTANCY LLC,

Pakistan

Bachelor's degree, Marketing

Work experience

Total years of experience: 7 years, 6 months

REALTIONASHIP MANAGER

November 2025 - Present

INTERNATIONAL MANAGEMENT CONSULTANCY LLC,

Karachi, Pakistan

November 2025 - Present

• Established and sustained good relationships with clients in order to
make them satisfied and loyal.
• Interpreted needs of clients and offered custom solutions to facilitate
business development.
• Solved client problems effectively without losing contact with
communication and the quality of service.
Company industry:
Business Consultancy Services

SUPERVISOR

July 2020 - June 2026

GNS BPO,

Karachi, Pakistan

July 2020 - June 2026

• Designed tactics to improve agents efficiency, increasing
performance by 20%.
• Carefully monitored around 60 agents to constantly look for
improvement. Maintained floor decorum and giving regular
feedback and coaching.
• Monitoring random calls to improve quality and minimize errors.
Company industry:
Sales Outsourcing
Job role:
Engineering

Manager

August 2023 - November 2025

Meta Ace Solutions,

Karachi, Pakistan

August 2023 - November 2025

• Managed shipments from order placement to final delivery, overseeing cradle-to-grave logistics operations.
• Coordinated freight shipments and dispatch activities across transportation networks.
• Monitored shipment status and proactively resolved delays, exceptions, and service issues.
• Managed freight quotations, load planning, and end-to-end transportation operations.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Supervisor

July 2020 - August 2023

GNS BPO,

Karachi, Pakistan

July 2020 - August 2023

• Designed tactics to improve agent efficiency, increasing performance by 20%.
• Carefully monitored around 60 agents for continuous improvement.
• Maintained floor decorum and provided regular feedback and coaching.
• Monitored random calls to improve quality and minimize errors.
Company industry:
Sales Outsourcing
Job role:
Engineering

Assistant Manager

January 2019 - August 2023

Foundation Fighting Poverty,

Karachi, Pakistan

January 2019 - August 2023

• Dedicated tremendous effort and hard work to advancing foundation objectives.
• Focused on a wide perspective of social concerns.
• Worked on spreading awareness among people regarding education.
Company industry:
Other Business Support Services
Job role:
Accounting and Auditing

Senior Customer Sales Representative

January 2020 - May 2020

Hello International Marketing Solutions,

Karachi, Pakistan

January 2020 - May 2020

• Learned to work in a professional environment effectively and efficiently.
• Consistently aimed to satisfy customers and exceed expectations.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Emaan Institute of management & science

December 2025

December 2025

Bachelor's degree, Marketing

Pakistan

JOHAR DEGREE COLLEGE,INTERMEDIATE

January 2021

January 2021

High school or equivalent, Commerce

Pakistan

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DISPATCH COORDINATION
Intermediate
DISPATCH COORDINATION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate

Languages

Urdu

Native Speaker

English

Expert

Training and Certifications

Certifications
Matriculation
MATRICULATION

Hobbies and interests

travelling