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Mohammad Farhan, Human Resources Administrator

Mohammad Farhan

Human Resources Administrator·Mars GCC

United Arab Emirates

High school or equivalent, Secondary Education

Work experience

Total years of experience: 10 years, 8 months

Human Resources Administrator

January 2023 - Present

Mars GCC

Dubai, United Arab Emirates

January 2023 - Present

As an HR Administrator at Mars GCC, I managed end-to-end onboarding for over 150 new hires annually, coordinated training sessions and HR workshops, and led initiatives to improve employee engagement. I revamped the internal feedback system, resulting in a measurable increase in satisfaction, and played a key role in reducing the recruitment cycle time through process improvements and use of modern HR software.
Company industry:
FMCG
Job role:
Human Resources and Recruitment

Senior Customer Service Representative

September 2020 - January 2023

Emirates Airlines

Dubai, United Arab Emirates

September 2020 - January 2023

In this role, I handled high volumes of customer inquiries with professionalism and empathy, contributing to a 30% increase in customer satisfaction. I developed training materials for new team members, introduced personalized service workflows, and collaborated with technical teams to launch a new support portal that boosted satisfaction ratings. I also created a ticket tracking system to improve first-contact resolution.
Company industry:
Airlines

Station Master

December 2018 - August 2020

Serco

Dubai, United Arab Emirates

December 2018 - August 2020

As Station Master, I ensured the smooth daily operation of metro stations, overseeing safety protocols, staff performance, and passenger flow. I implemented measures that reduced incidents by 30% and improved overall station efficiency. I also led incident response efforts, coordinated with emergency services, and managed the daily movement of over 100, 000 passengers.
Company industry:
Metro & Rail Passenger Transport

Customer Service Representative

August 2015 - September 2018

Mashreq Bank

Dubai, United Arab Emirates

August 2015 - September 2018

At Mashreq Bank, I provided frontline customer service, resolved account and transaction issues, and ensured compliance with internal and regulatory standards. My work required high attention to detail, confidentiality, and a strong understanding of banking policies. The role helped me build a solid foundation in communication, conflict resolution, and adherence to processes — skills I now use in HR.
Company industry:
Islamic Banking

Education

al wahida secondary school

January 2017

January 2017

High school or equivalent, Secondary Education

United Arab Emirates

GPA (percentage): 76.8%

GPA (percentage): 76.8%

Completed secondary education with a focus on core academic subjects including English, Mathematics, Business Studies, and Information Technology. Actively participated in school events, team projects, and leadership activities, laying the foundation for strong communication, problem-solving, and organizational skills. Graduated with a solid academic record and a strong interest in professional development.
View attachment

Skills

Flexibility
Expert
Flexibility
Expert
Development
Expert
Development
Expert
Recrutement
Expert
Recrutement
Expert
Compliance
Expert
Compliance
Expert
HR Policies
Expert
HR Policies
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
CONTINUOUS QUALITY IMPROVEMENT CQI
Intermediate
CONTINUOUS QUALITY IMPROVEMENT CQI
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
WORKSHOP FACILITATION
Intermediate
WORKSHOP FACILITATION
Intermediate

Languages

Arabic
Native Speaker

Training and Certifications

Training
STA International Emergency First Aid at Work including CPR & AED (2 Years Expiry)
Safety Training Awards
Aug 2023
Show credentials

Hobbies

  • Video Gaming
    Passionate gamer with a focus on strategy, teamwork, and progression. Experienced in RPGs, MMOs, and competitive games like League of Legends (Platinum rank) and Yu-Gi-Oh! Master Duel. Gaming has sharpened my decision-making, adaptability, and problem-solving—skills I apply in real-world professional settings.