SECURITY MANAGER - FACILITY MANAGEMENT & SECURITY OPERATIONS ǀ PROJECT
D P World
Total years of experience :13 years, 11 Months
A result-oriented professional with nearly 8 years of experience in driving performance and productivity across Customer Service, Account & Finance, Sales in India.
3 Years’ Experience in Customer Service driven Security Industries in the Middle East (UAE).
Working for prominent clients all across from an operational, financial and security and risk perspective
Expertise in managing the entire team of CCTV Control Centre, System Administration, Security officer and Security Guard land operation.
Proficient in customer development and key customer management, ensuring high client satisfaction and retention
Adept in rolling-out and implementing effective sustainability ensuring compliance of all protocol activities to HSE & sustainability
Develop and implement security policies, protocols and procedures.
Control budgets for security operations and monitor expenses
Merit of executing and working a prestigious project - Reliance Communication (India), Mahindra Finance (India) IBM-Du process (India), DP World Port, PCFC- Port Jebel Ali, Jafza and Jafza One.
Currently having experience in Operations Assistant to Security Manager - JAFZA zone
Assisting Senior Manager and Assistant managers.
Receiving and sending official mails.
Observation and recommendations during survey in and around Jebel Ali and Port facilities area.
Taking attendance and making Job chart.
Preparing meeting agendas for Managers
Arranging meetings with clients.
Observing Security Control Room and giving all the support in operation along with deployment.
Preparing and reviewing report related to risk assessment, safety, trespassing, illegal parking, and overnight work.
Handling and dealing with pass tempering, online pass, RTA, Wide Cargo Movement, Excess cargo, Illegal/Over stay, Violating Traffic rules.
Planning and assisting operation team in safety drill and security drills.
Currently having experience in Operations Assistant to Security Manager - JAFZA zone
Assisting Senior Manager and Assistant managers.
Receiving and sending official mails.
Observation and recommendations during survey in and around Jebel Ali and Port facilities area.
Taking attendance and making Job chart.
Preparing meeting agendas for Managers
Arranging meetings with clients.
Observing Security Control Room and giving all the support in operation along with deployment.
Preparing and reviewing report related to risk assessment, safety, trespassing, illegal parking, and overnight work.
Handling and dealing with pass tempering, online pass, RTA, Wide Cargo Movement, Excess cargo, Illegal/Over stay, Violating Traffic rules.
Planning and assisting operation team in safety drill and security drills.
Three Years two months of experience in the Finance field as Customer Associate (Marketing & Finance)
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Managed a high-volume workload within a deadline-driven environment. Resolved an average which is company benchmark for each month in any given week and consistently met performance benchmarks in all areas (Collection, Business, NPA, and Fixed Deposit).
Manage upset customers, conflicts and challenging situations to solve critical NPA cases,
Generating new business from Dealer Point and Direct Marketing and generating lead for FD.
Handling a team of my surrounding area.
Handling Authorized 4 Wheeler, light and heavy vehicle Dealer
Dealing with the customer for Loan and verifying the customer.
Monitoring the daily collection of cash, cheques.
Lead the planning and implementation of project .
Facilitate the definition of project scope, goals and deliverables.
Define project tasks and resource requirements plan and schedule project timelines.
Constantly monitor and report on progress of the project and present reports defining project progress, problems and solutions.
Assemble and coordinate project staff
& manage project budget
Quality assurance with project evaluationsand assessment of results.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs