Account Executive
Johnson Controls Inc.
Total years of experience :13 years, 5 Months
• Drive and support the sales process on multiple projects in the Ottawa region part of a dynamic sales team; starting with opportunity identification leading up to job closing
• Manage a mix of consulting firms and building owners accounts; educate target audience on the added value of utilizing leading edge building management systems via ongoing interactions, presentations and lunch and learns
• Identify, qualify and pursue bid opportunities with building owners and contractors
• Leverage SPIN, needs analysis and value proposition models to support building the client’s business case
• Complete related bidding activities including estimating cost for building management systems, drafting scope of work, writing major proposals and generating content for ongoing projects
• Johnson Controls' Building Efficiency Sales Training Alumnus (North America’s Graduate Training Program focused on sales methodology and account management - 6 months program across the U.S.A)
• Project managed the delivery of a business requirements document for an intended new workflow system and delegated tasks to a supporting business analyst throughout the project
• Elicited information on the service intake and fulfillment process for current-state and future-state process mapping via conducting group activities and interviews with senior management and subject matter experts
• Improved current process through introducing detailed request vetting procedures and management approval milestones after comprehensive analysis of process failure root causes, bottlenecks and risks
• Developed a reproducible model for triangulating best new office locations after identifying and ranking driving measures per area based on extensive research, client input and historical data
• Created a resource planning spreadsheet forecasting demand and FTE resource allocation via extrapolating growth percentages and workload distributions across the different regional centres based on historical and current data
• Supported a multidisciplinary team in the production of a business case for a new data retention policy by investigating the financial and operational risks for the different recommended scenarios through conducting online research and interviewing subject matter experts
• Effectively presented findings and recommendations to directors, managers and different project sponsors
Saudi Oger Limited (Princess Noura University for Women in Riyadh Project) - KSA 2010- 2011
Electrical Engineer (Hospital and Research Center)
• Managed and tracked ongoing projects and objectives: oversaw subcontractor’s planned timelines and projected completion stages throughout installation phases and configuration
• Improved efficiency of inspection submission process by creating a database to systematically organize submissions, and by taking the initiative to establish a preliminary approval process to reduce rejection rates
• Analyzed operational inefficiencies and recommended ways to better exploit unused resources which reduced lead-time and increased throughput rate in task completion and ensured task delivery within set deadlines
• Built successful relationships with a diverse group of stakeholders which allowed for the efficient resolution of onsite conflicts with different trades, such as mechanical and civil services
• Assessed project risks and communicated progress and inspection results to upper management through written reports and internal memos for required action
• Provided leadership, motivation and direction on budgeting, promotions, operations and logistics to a team of
three people throughout the business start-up and operation of an academic service center for university students
• Managed demand and resource analysis and planning, which included coordinating recruitment for contract tutors
• Achieved repeat business by building rapport with clients and understanding their unique needs while providing
ongoing advising and expertise
• MBA Honour Roll - one of only eight students to achieve honour roll standing in consecutive terms Course Emphasis: Management; Sustainability; Operations and Strategy
Awarded an entrance scholarship renewed each year. Maintained dean's honour list ranking for multiple semesters throughout the engineering program. GPA: 3.4