IT Compliance Sr. Specialist
Hikma Pharmaceuticals
Total years of experience :18 years, 10 Months
•Conduct IT Audit and Risk assessment including detecting deficient controls, reporting asset utilization and examining and evaluating information systems to ensure system reliability and data integrity.
•Prepare and Maintain IT Polices and Standards\(SOPs)Standard operational procedures, Creating agreed control documents covering the capture, storage and use of company data.
•Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future..
•Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations.
•Prepares System reports by collecting, analyzing, and summarizing information.
•Maintain rapport with regulatory personnel by arranging continuing contacts; resolving concerns.
•Maintains quality service by establishing and enforcing organization standards and Gap analysis.
•Maintains professional and technical knowledge by attending educational workshops.
•Contributes to team effort by accomplishing related results as needed.
•Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
•Corporate IT Audit and Risk Management. Responsible for auditing Hikma sites IT departments including detecting deficient controls, reporting asset utilization and examining and evaluating information systems to ensure system reliability and data integrity.
•Manage Lead & Motivate Infrastructure and Datacenter teams.
•Prepare and Maintain IT department SOP/Polices.
•Develop and implement robust processes to ensure that a high quality service is provided.
•Help Desk and NOC Management/Monitoring Software
•Implement methodologies to improve first call resolution.
•Analyze Services desk activity and performance through various statistical and reporting methods and make recommendations for increased organizational efficiency and effectiveness.
•Train Services desk and Datacenter staffs to ensure that support is provided in a consistent manner.
•Execute Vendor management operations to be complying with the company and vendor Service Level Agreement.
•Participate in reviewing & updating all Technology policies & procedures
Projects
•Corporate IT Audit and Risk Management Project.
•Hikma Jordan Datacenter Project.
•HP Management system Project.
•Training Center Project.
- Manage domain controller and additional domain controller, manage servers OS, DNS, DHCP, AD windows 2003.
- Manage file server and user files backup
- Manage Antivirus and distribution of the same to the clients
- Manage WSUS and redistribution to the clients
- Manage LAN, WAN, VPN and Internet connectivity
- Performing backups, verification and restores of all applicable business data and ensure the process continues to meet ongoing and changing business needs.
- Being responsible for maintenance and performance of disaster recovery procedures.
- Creating and maintaining documents describing network and system configuration, and other configuration control activities.
- Ability to administer a network, firewalls, switches, routers and communication systems.
- Support staff, configure desktops, laptops, and ensure their backups.
- Ability to conduct orientation and train staff.
- Lead the service desk & IT operations
- Setting up new machines
- Setting up proper accounts / privileges
- Networking
- Email support
- Installation of all required software
Prepare and maintain computer systems in the company This includes:
- Setting up new machines
- Setting up proper accounts / privileges
- Networking
- Email support
- Installation of all required software
