IT Project Manager
Metro Supply Chain Group
Total years of experience :18 years, 3 Months
Managed IT projects life cycle including projects plans, resources, procurement and documents
• Led IT projects such as E-Commerce, Office 365 migration, Hardware, Storage & Network upgrade, Phone system
• Coordinated the integration projects between IT infrastructure and business applications
• Managed teams and monitored resources allocation including resources leveling for over-allocated resources
• Maintained the communication and change management with relevant stakeholders
• Created and distributed status reports and progress reviews
• Prioritized projects and tasks based on business needs and worked within deadlines
• Followed up on project milestones and made sure key stakeholders expectations are met
• Kept the required performance by taking appropriate corrective and preventive actions
• Managed projects and relations with IT vendor (Implementer) including the contract, test cases, and requirements
• Managed project procurement with VAR and maintained the delivery in a timely manner
• Led and coordinated meetings and discussions including the agenda, minutes of meeting and actions
• Manage the IT projects life cycle for diversity of industries including retail and hospitality
• Lead parallel IT infrastructure projects such as Active Directory, Microsoft Exchange and Office 365 migration, File Server migration, Firewall, Anti-spam, Email filtering, Cisco IP Telephony, Service Desk
• Create and develop project documents and plans i.e. project charter, schedule, project work acceptance and project closure report
• Develop and update the shared resources pool
• Monitor resources allocation and perform resources leveling for over-allocated resources
• Lead the communication and change management with relevant stakeholders
• Generate progress reviews and status reports
• Perform tasks prioritization and work within deadlines
• Follow up on project milestones
• Monitor performance against the agreed timescales and take the appropriate corrective and preventive actions
• Manage project team and make sure that the key stakeholders expectations are met
• Create quotations and follow up on approvals and delivery
• Managed parallel Corporate IT offshore projects such as Human Resources Management System (HRMS) including the required integration with SAP ERP
• Completed the projects ahead the schedule and with lower budget (i.e. between 10% & 25%)
• Managed SAP Security Project for SAP Authorization Revamp including Warehouse and Supply Chain Management
• Led the process of vendor selection for the HCM solution (SAP SuccessFactors) including collecting business requirements, evaluation criteria, solution design...etc
• Led the process of solution selection for Travel and Expenses Management system (Concur) including the integration requirements with SAP ERP and Credit Card Visa Commercial
• Prepared, managed, controlled & monitored, and signed-off project documents and plans (Project Charter, Schedule, budget, Risk & Communication management plan, Migration strategy, Contracts, RFPs…etc.)
• Ensured project milestones, values, and key stakeholders expectations are achieved using effective and efficient planning, logistics, and execution
• Managed Costs and Procurement including scheduling and financial management
• Prepared progress reviews and status reports for Program Manager and relevant stakeholders
• Improved the ROI and TCO by reducing operational costs and automate company’s processes
• Monitored performance against the agreed timescales and take the appropriate corrective and preventive actions aligned with risk register
• Coordinated and collaborated the efforts of the project team, consultants, and contractors
• Managed Change management and projects closure
• Managed Project team mobilization (Tickets, Visa, accommodation, transportation…etc.)
• Followed PMI methodology
• Defined job descriptions and interviewed candidates
• Implemented American FDA requirements, GMP, and 21 CFR Part 11 at Corporate IT and branches
• Played a major role in setting and defining IT plans and standards while making sure of applying the policies, processes and procedures
• Planned and Executed IT and Applications Projects
• Worked with business and technical employees to successfully complete the assigned responsibilities
• Prepared Risk Analysis and Recovery Plans for IT services
• Developed Research Reports that assisted senior management in taking decisions
• Maintained IT and Security Policies through Administered Systems and Apps
• Was assigned the role of SAP basis: SAP Administration, Authorization, Troubleshooting, Installation, SAP Patches, SPs for ABAP/JAVA, Kernels, Notes, Advanced Corrections, EHPs…etc
• Was responsible for SAP Clustered Environment, SAP Backup, Restore, Export, and Import (Systems and Clients)
• Supported other SAP Products (MM, FI, DMS, RE, CRM, PS, BW, SOL 7.0)
• Administered group’s web services, service desk ticketing system (Alloy), time and attendance, time sheet, CRM and sales solutions
• Administered Alloy Service Desk Ticketing System (Based on ITIL)
• Reported directly to the Applications Manager
• Managed projects planning and execution including progress and status reports
• Implemented recovery plans and risk Analysis and Maintained and Applied IT Security Policies
• Was responsible for managing the relationships and negotiation with the suppliers
• Supervised skilled team and coordinated with others to provide high quality support
• Supervised New Data Center and Disaster Recovery Site Implementation & Installation
• Managed Microsoft Windows Environment (AD, DNS, DHCP, Exchange, File server, SQL...etc)
• Managed cluster environment (Exchange, SQL, File Server, DHCP…etc)
• Supervised CITRIX farm environment and Administered enterprise backup, EVA SAN storage & Antivirus system
• Was responsible for more than 100 physical server, 100 virtual server and 1500 clients
• Maintained high availability and redundancy for running systems
• Communicated with other departments to complete running projects and tasks
• Supervised daily operation tasks and was reporting to Head of Infrastructure Department
• Designed and administered company’s AD, DNS and Exchange
• Was responsible for Hosted Services Infrastructure (Web, FTP, Mail, Symantec Appliances)
• Upgraded Alburaq Web Portal Infrastructure (Mail and Chat)
• Was responsible for Palestine Securities Exchange Infra (Web, FTP, DB, TS...etc)
• Supervised PalTel subsidiaries services (Web, FTP, Mail, and Symantec Appliances)
• Managed Alburaq Web Portal Infrastructure (Mail, FTP, DB, Chat...etc.)
• Managed country DNS Services on Sun Solaris Servers
• Worked on Windows Media Server Solution (IPTV and Video on Demand)
Providing training on IT courses
• Designed, Implemented and Managed Active Directory, DNS and DHCP and was supporting 200-300 users
• Designed Mail server, Managed Print and File Server, and Integrated Apple Macintosh workstations into our Network
• Redesigned Network infrastructure and Implemented the security and content Filtering (ISA Server)
• Technical Contact Person for Project Funded by US-AID for new Infrastructure
Mater of Business Administration, Honor Student
B.E., Electrical Engineering, Communications, Graduation project : Software to encrypt text, wave files, bitmaps, and Steganography, An-Najah National University, Nablus, Palestine. *Second highest score in my graduation project.
High School
