IT Engineer
MonarQi General Trading LLC
Total years of experience :4 years, 2 Months
• Systems and Network administration
• Microsoft Exchange/Mail Server
• ERP System (21 Kiosks)
• Web Server
• Web Analytics (Google AdWords)
• Print Management
• File Servers
• Firewall Fortigate
• PABX Panasonic
• Conference System Management
• HRM
• Event Management
• POS System
• Routing, Switching and Rack Management
• Cloud and Local Backup System
• Inventory Management
Acting as the second person in-charge for the IT Management of the entire group.
Work location is at Head Office (Business Bay, Dubai, UAE).
Providing on-call and remote support for businesses located in Bahrain, Turkey, Egypt, China and UAE.
Responsible for IT assets procurement for finance department.
Appearing for proposed meetings for HR Department.
Off Hours troubleshooting and remote support for Fine Dining & Mobile Businesses.
Supporting marketing team with SEO, Web Analytics, Mass Advertising & Comm.
Providing support to sales and education team (Beauty Business) for trainings, mock sessions.
Assisting Designer with resources.
Acting IT manager during manager’s absence.
Design and support infrastructure directory services, such as Microsoft Active Directory, group policy, DNS, DHCP, Email Signature via Third Party.
Systems administration within all aspects of Windows/Mac systems & servers and email infrastructure (Microsoft Exchange plus Office 365), development of technical standards, authentication, security, and day-to-day support. This includes physical and virtual servers, proper business continuity plans and data protection of these servers.
Maintain and support software release platforms. Follow company policies on patch management, review policy and recommend changes where appropriate. Implement vendor software, hardware patches, and security patches using these platforms.
Follow industry standard security policies to secure the infrastructure. Develop or change internal policies and procedures to meet standards. Implement plans to eliminate identified risks.
Design and support infrastructure directory services, such as Microsoft Active Directory, group policy, DNS, DHCP.
Job Role & Responsibilities:
Ensure the compatibility of the hardware and software system
Responsible for the evaluation and recommendation of the new hardware and software
Responsible for preparation of the budget, Bill of the Materials and cope documents for the projects
Procurement of the new hardware & software
Maintain & document IT assets
Assist team in resolution of hardware, software and system issues
Analyse performance of the system and ensure the performance objective and availability of the
requirements
Providing solutions to customers depending on their requirement
Managing and administering the IT infrastructure for the entire organization
Installation and configuration of networking environments
Implementing & troubleshooting of wireless LAN
Installation and updating of antivirus and troubleshooting virus related problems
Installation and configuration of official software
Installing and configuring network printer and plotter
Creating & managing users and groups in domain server
System assembling, reassembling and troubleshooting
Managing IT team in supporting all internal applications
Periodical preparation, maintenance and testing of technology recovery plan
Developing and maintaining technology policies, standards and procedures manual
Maintaining up to date technology documents/certificates such as product registrations, maintenance
agreements, service contracts, etc. related to technology operations
Achievement
Successfully participated in completing a project at "Dubai Parks & Resorts" as an IT Engineer cum
Supervisor
Client: SAMSUNG C&T
Site: Dubai Parks & Resorts (Dubai, UAE)
Scope of work (not limited to):
• Structured Cabling (Data Points for 350+ Users)
• Wi-Fi Connectivity for Site Office and Canteen Building
• Network/Telephone Rack Setup
• Server Installation and Configuration
• Backup Solution implementation
• Backup Storage installation and configuration
• UPS Setup
• IP Telephony Solution (Panasonic/Huawei)
• Meeting Rooms Setup (Projectors, Conference)
• Printers (Installation, Configuration)
Installations, testing, commissioning, troubleshooting and on-going maintenance, arranged and completed
meetings with clients, designed and delivered website for clients, proposed tenders, Managed server as a
systems administrator and done systems' troubleshooting whenever necessary.
Responsible for:
Installing and maintaining Security Systems & Access Control Systems such as CCTV & door entry intercoms to Dubai police standards.
Designing and commissioning of IP camera, complete Access control systems such as: Door manager for Logic Interface, Card Reader, Relay, Push Button, Biometric Reader and time attendance.
Read job sheets, specification documents, site plans and prepare all necessary equipment to complete jobs.
Perform routine maintenance services.
On job completion, test system and train customers on its functions, supplying a manual where possible.
Where required, solve practical problems: detect and repair system faults.
Complete all paperwork (including Daily report, Progress report and time sheets) to specified standards and submit by stated deadlines.
Keep the office team updated of job progress and provide them with technical support when required.
Support colleagues through offering assistance and training when required.
Consistently update own technical knowledge.
Perform any other duties that may be assigned on as needed basis.
Configuration of Wireless Access points
Responsible for:
• Installation, Configuration and Deploying Windows Server and Client Systems.
• Troubleshoot Windows 2003 and 2008 Servers and streamlining the user policy
• Installation and Configuration of Microsoft Exchange Server.
• Provided Installation, Configuration, Troubleshooting and Maintenance on Windows 2003 Server and Windows XP Operating Systems.
• Maintained hardware and software, monitored servers and continually analyzed server behavior to ensure optimal performance.
• Ensured operating system security by applying appropriate patches and releases.
• Maintained LAN backup system and recovered data when needed.
• Configure and Implement Remote Access Solution with VPN
• Managing User accounts using Active Directory
• Implementation of TCP/IP & related Services - DHCP/DNS/WINS
UAE Attested
UAE Attested