Account Manager
inmobiles
Total years of experience :10 years, 4 Months
Gained the trust of InMobiles in Managing business operation, leads, sales and implementations in KSA
with existing MNO's and National Telecommunication Cooperation.
• Product KPI’s
• Experience dealing with international clients and with all levels of an organization internally and
externally.
• Coordinate project management activities related to the implementation of customer projects
including follow-ups with customer, partners, suppliers and internal stakeholders.
• Follows up on identified leads until deal closure.
• Monitors customer support for technical solutions proposed throughout the sales process, and
alerts the sales and account teams to potential risks of deal closure.
Projects:
• MOBILY KSA : Call completion service integration with its related mobile application development.
• Zain KSA : Zero balance and call completion service launching.
• STC KSA : VAS service integration and monitoring.
• Performing Drive test with appropriate Tools & Equipment’s: inspection of signal level & quality using Ericsson TEMS and ZTE WING.
• Analyzing drive test records and extracting the required logs based on KPIs.
• Real time monitoring of sector swap cases.
• IOT Handset validation between mobile terminals and client network using Faraday cage and RF attenuation equipment.
• Parameter optimization to achieve various Radio network KPIs .
• Exposure to Telecom Customer Care Domain and Inventory Management
• Expertise in Huawei Customer Relationship Management.
• Delivered User Acceptance Testing training (UAT Training) which helps the customers know the system in advance before they start performing UAT with Huawei.
• Delivered the Most Challenging Train the trainer training (TTT Training) for Mobilis side
• Developed course materials for the training using the training plan and training course design.
• Expertise in Manual testing, Developing test cases.
• Performing UAT related to NGBSS scenarios
• Having good judgment and communication skills required for reporting and prioritizing Software bugs in conjunction with the Development team and QA Managers.
Projects
• Mobilis (Algeria): Knowledge transfer of NGBSS solution to Customer Care team, Front office Teams, Mobilis Shop Managers training, Commercial team of Mobilis - November 2014- August 2015.
• Mobilis (Algeria): NGBSS UAT testing - September 2015- Jan 2016
• Creating test cases on SharePoint products.
• Performing web performance and stress testing.
• Support for clients in: environment, performance and bugs.