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Roula Fayyad, Senior Presales Engineer- Managed Security Services

Roula Fayyad

Senior Presales Engineer- Managed Security Services ·Diyar United Company

Lebanon

Master's degree, Computer and Communication Engineering

Work experience

Total years of experience: 11 years, 2 months

Senior Presales Engineer- Managed Security Services

May 2024 - Present

Diyar United Company

Al Kuwait, Kuwait

May 2024 - Present

As a Senior Presales Engineer for Managed Security Services (MSS), I am responsible for engaging with prospective clients to understand their security needs, architecting tailored solutions leveraging our suite of MSS offerings security technologies, including but not limited to intrusion detection/prevention systems, SIEM/SOAR platforms, Network Detection and response, endpoint protection/Detection and response, threat intelligence/Hunting and incident response, and effectively communicating the value proposition to both technical and non-technical stakeholders. Closely engaging with the sales team to drive revenue growth and ensure customer satisfaction.
Company industry:
IT Services
Job role:
Information Technology

Solution Architect

July 2022 - April 2024

Data Consult

Beirut, Lebanon

July 2022 - April 2024

- Provides technical expertise for infrastructure and product (e.g., scalability, security, availability, integration);
- Acts as the prime point of contact for customer design concerns; - Technical pre-sales support activities, including RFI/RFP responses, pre-sales calls, and Q&A for customer prospects;
- Technical liaison for partner design solution concerns;
- Provides input in the selection of products/solutions and recommendation on how to improve services;
- Architect and design solutions in order to meet customer SLA’s and assure closure of the deal.
- Produces all related documentation including framework, methodology, process, diagrams, templates, workshops;
- Develops knowledge of our customer’s environment to participate in customer’s discussion and facilitate integration, add recommendation and increase the pre-sales customer satisfaction ratio;
- Keeps updated on new technologies and our customer’s environment (attending trainings and seminars);
-Develops and maintains general knowledge of our product line.
Company industry:
IT Services
Job role:
Information Technology

Presales Engineer

June 2021 - June 2022

The Unit

Beirut, Lebanon

June 2021 - June 2022

Presales Engineer dealing with various sectors including Hospitality, operators, service providers, educational institutions, retail and others within the MENA and Gulf region (KSA, UAE, Jordan, etc..) with expertise in proposing ICT, Digitization, Wireless Communication, systems security solutions and managed security solutions by adopting the below duties:
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value for both the customer and the firm.
• Coordinates closely with sales team and account managers to align solution design with customers’ business requirements.
• Opportunistically pursue additional business development opportunities within customer firms.
• Tender response management, Respond to vendor questions and submission timelines.
• Vendor selection, work closely with representatives from potential vendors to deliver the best offer.
• respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions
Company industry:
IT Services
Job role:
Information Technology

System Engineer

March 2018 - June 2021

Elinks Solution Integrator

Beirut, Lebanon

March 2018 - June 2021

- Manage and ensure effectiveness of security
solutions for network infrastructure and endpoint
security.
• Implemented and maintained Bitdefender and Kaspersky endpoint security system.
• Configured and maintained Barracuda Next Gen Firewall and Email Security Gateway.
• Configured and maintained Cisco wireless controllers and APs.
• Configured Cisco CUCM and Cisco IP Telephony
• Configured Imagicle Billing system.
• Implemented and configured Password Access Management (PAM) Solution from Beyond Trust.
• Configured and maintained Symantec Packet Shaper.
Company industry:
IT Services
Job role:
Information Technology

Presales Engineer

February 2015 - November 2017

Audiopro

Beirut, Lebanon

February 2015 - November 2017

• Generate detailed Bill of Quantities for low current systems(CCTV, Fire Alarm, Access Control, Public Address)
• Analyze the tender drawings, specifications then estimate the Project material & services cost.
• Prepare of all engineering documents required during bid submission like drawings, single line diagrams, design basis, project schedule, technical reports, data sheets.
• Prepare company’s technical response to tender and provide proposals.
Company industry:
IT Services
Job role:
Information Technology

Education

American University of Science and technology

July 2020

July 2020

Master's degree, Computer and Communication Engineering

Lebanon

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

American University Of Science and Technology

July 2016

July 2016

Bachelor's degree, Computer and Communication Engineering

Lebanon

GPA (percentage): 80%

GPA (percentage): 80%

Skills

Telephony

Expert

Security

Expert

WLAN

Expert

Switching

Expert

Endpoint Security

Expert

Java Programming

Expert

C#

Beginner

Packet Tracer

Expert

Visual Studio C++ Programming

Expert

PCB Designer

Expert

Programmable Logic Controllers (PLC)

Beginner

Arduino

Expert

Proteus

Beginner

Object Oriented programming

Beginner

MATlab and SIMULINK Applications

Expert

Assembly Programming for microcontrollers

Beginner

PSpise (Circuitry simulation)

Intermediate

LATEX

Expert

Forcepoint DLP Solution

Beginner

LogRythm SIEM Solution

Beginner

Cisco Unified Communications

Expert

Cisco IP Telephony

Expert

Kaspersky Endpoint Security

Expert

Bitdefender Endpoint Security

Expert

Cisco Routing and Switching

Expert

Barracuda Next Gen Firewall

Intermediate

Barracuda Web Application Firewall

Expert

Imagicle Billing Solution

Expert

Cisco ASA

Beginner

Paloalto Next Gen Firewall

Intermediate

Barracuda Email Security Gateway

Expert

Forcepoint NGFW Technical Professional

Expert

ERP advisory

Intermediate

digital transformation

Intermediate

technology roadmap

Intermediate

Assets Tagging and Tracking

Expert

PenguinN Indoor Navigation solutions advisory

Expert

Telephony

Expert

Security

Expert

WLAN

Expert

Switching

Expert

Endpoint Security

Expert

Languages

English

Expert

Arabic

Native Speaker

French

Beginner

Memberships

Jeunesse Global

Distributer and Executive of body and facial products

September 2017

Training and Certifications

Certifications
AWS Certified Cloud Practitioner - AWS03503387-Validation #: JY9564NK4NFEQT9D
Sep 2023
Enterprise Design Thinking Practitioner issued by IBM
Sep 2022
CCNA Cisco Certified Network Associate-CSCO14166304 valid through August 12, 2025
Aug 2022
CyberSecurity-Logging and Monitoring
Feb 2020
Forcepoint Partner NGFW Services Professional
Sep 2020
Forcepoint Partner NGFW Services Professional
Certified Forcepoint NGFW Pre-Sales Engineer Level 2
Mar 2020
”BOSCH PUBLIC ADDRESS & CCTV TRAINING"
Apr 2015
”BOSCH ACCESS CONTROL SYSTEMS TRAINING”
Apr 2015
BOSCH CCTV Systems Training
Apr 2015
BOSCH Conference Systems Training
May 2015
Certified Forcepoint DLP Post Sales Engineer Level 1
Jan 2019
Bitdefender certified technical specialist
Feb 2019
”CCNA Routing & Switching: INTRODUCTION TO NETWORKS”
Jul 2013
"1ST PLACE IN ENGINEERING WORKSHOP LAB EXPO"
Jun 2014
”BOSCH FIRE ALARM TRAINING”
May 2015
”CRESTRON COMMERCIAL DESIGN”
May 2015
Training
Assets Tagging and Tracking
Waseela Company - Jordan
Jun 2021
PenguinN Indoor Navigation
PenguinN Premises - Jordan
Jun 2021

Hobbies and interests

Cardio and Aerobic Excercises
Zumba CLasses
Fitness and Streching Classes