School Principal
Sheikh Masood Inter College
Total years of experience :16 years, 4 Months
School Principal
PGT ENGLISH TEACHER
Business Development of an Online Fashion Market Place in United Arab Emirates
English & Business Studies - Taking Business Studies and English classes of PGT level, responsible for taking sessions of spoken English and personality development.
Quality Analyst
Administration
Administration
As a Quality Analyst, was responsible to look after, monitor, provide feedback and coach the sales, support representatives and technicians, on effective implementation of and adherence to, the quality parameters. Perform required audits, research and analyze calls and chats, taken by sales, support representatives and technicians.
Quality
Office Administrator
Employee Data Management
As a senior customer care officer, responsible for taking escalated calls, coaching, feedback and development of the new joiners.
Joined as a Customer Care Officer for a U.S multinational telecom giant, AT&T, was responsible for resolving customer’s concerns, enquiries and up selling, regarding company’s telecom services/products like-telephony, faxes, calling cards, cell phones, toll-free 800 numbers and high value military calling cards.
Bachelor of Education (B. Ed.)
MA English
MBA (FINANCE)
12th