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Mohammad Ismail Al Turk, Customer Sales Executive

Mohammad Ismail Al Turk

Customer Sales Executive·Shangri-La Hotel & Traders Hotel Qaryat Al Beri

United Arab Emirates

Bachelor's degree, Hotel and Tourism Management

Work experience

Total years of experience: 16 years, 6 months

Customer Sales Executive

December 2014 - Present

Shangri-La Hotel & Traders Hotel Qaryat Al Beri

Abu Dhabi, United Arab Emirates

December 2014 - Present

• Process reservations by email, telephone, and central reservation system.
• Process reservations from the sales office and travel agents.
• Create and maintain reservation records.
• Process cancellations, modifications, and advance
deposits.
• Determine room rates based on the selling tactics of the
hotel.
• Arrange Site Inspections for hotel rooms and villas.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Guest Relations Officer

March 2012 - December 2014

Shangri-La Hotel Qaryat Al Beri

Abu Dhabi, United Arab Emirates

March 2012 - December 2014

• Provide individual service ensuring guest satisfaction. •Give a valuable experience from the arrival until
departure.
• Deal with cashiering, check in, check out, escort guest to
the room, explain all the facilities accurately.
• Review the arrival list daily, assist in preparation and
distribution of welcome amenities.
• Track of guest requests during their stay and keep
attention to guest profiles.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Agent

June 2011 - March 2012

Le Meridian Hotel Deira

Dubai, United Arab Emirates

June 2011 - March 2012

• Welcome each arriving guest to the property.
• Deal with cashiering, check in, check out, escort guest to
the room, explain all the facilities at hotel.
• Promote various services and programs to generate
additional revenue.
• Balance all rebates and other miscellaneous charges.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Promoter

January 2010 - June 2011

Trans World Company

Amman, Jordan

January 2010 - June 2011

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Alzaytoonah University of Jordan

September 2010

September 2010

Bachelor's degree, Hotel and Tourism Management

Jordan

Abu Baker Al-Razi School

January 2005

January 2005

High school or equivalent, Commercial

Jordan

Skills

Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Opera
Expert
Opera
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
EXCEL
Expert
EXCEL
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
OPERA
Expert
OPERA
Expert
POWERPOINT
Expert
POWERPOINT
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
SALES
Expert
SALES
Expert
RESERVATION
Expert
RESERVATION
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Opera
Expert
Opera
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic

Expert

English

Expert