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Mohammad Jameel, Passenger Service Officer

Mohammad Jameel

Passenger Service Officer

Air India Sats

Location
India
Education
Bachelor's degree, English
Experience
13 years, 4 Months

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Work Experience

Total years of experience :13 years, 4 Months

Passenger Service Officer at Air India Sats
  • India - Delhi
  • My current job since January 2011

1.Taking Care of Arrival, Baggage Handling and Lost and Found of Singapore Airlines.
2. Taking care of all operational activities for the ground handling.
3. Taking care of all Mishandled baggage cases and raising PIR/AHL/DPR and its tracing in World Match Tracing Systems.
4. Handling of passenger's claim for the missing/lost or damaged baggage of passengers.
5. Taking care of Proper rostering of the team for smooth handling and flow of the staff.
6. Sending all reports related to baggage mishandling, finance and daily flight handling reports to the concern departments head.

Education

Bachelor's degree, English
  • at D.D.U. Gorakhpur University
  • June 2007

Specialties & Skills

Filing
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Administration
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Tracing
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Luggage
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Team Handling
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Ability to multi-task and work against deadlines
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World Match Tracing Sytstems
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Departure Control Systems
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Languages

English
Expert
Hindi
Native Speaker
Arabic
Beginner
Urdu
Beginner

Training and Certifications

CEM ( Customers Experience Management) Training (Training)
Training Institute:
Singapore Airlines
Date Attended:
January 2014
Duration:
72 hours
Dangerous Goods Regulations Training (Training)
Training Institute:
DIAL GMR Training centre IGI Airport T1D
Date Attended:
May 2014
Duration:
27 hours

Hobbies

  • Interacting with people
  • Reading books