Counter Service Manager
Mashreq
مجموع سنوات الخبرة :21 years, 1 أشهر
- Principle Responsibilities
1. To manage efficiently a team of counter service specialists and handle effectively the branch counters area in a risk free and customer friendly manner
2. Supervises and coordinates activities of workers engaged in receiving and paying out money.
3. Manage customer expectations for each transaction and ensure adherence to basic service standard set by the business
4. Resolves customer issues though direct interface.
5. Keeping records of daily transactions.
6. Assigns duties and work schedules to workers to ensure efficient functioning of the department
7. Trains Counter Service Specialists in customer service and banking procedures.
8. Approves checks for payment including unusual beneficiaries.
9. Adjusts customer complaints.
10. Examines teller’s reports of daily transactions for accuracy.
11. Ensures supply of money based on business demand
12. Monitors and reviews the branch security procedures and controls, access to the vault.
13. Maintain tight control on all branch sundry &suspense & income accounts & prepare report monthly statements to branch operations.
14. Be vigilant & alert on any possible fraud & risks.
15. Investigate thoroughly any differences in balancing & reconciliation of cash & other security items by following the standard process of checking /scrutiny/investigation
16. May count and record currency in vault.
17. Performs other duties delegated by Branch Manager.
Position objective:
• Supervise and assist in providing service to customers over Cash counters area to ensure efficient delivery of service with fully adherence to bank's policies and regulations.
• Maintaining acceptable control over operations and procedures of the branch.
Responsibilities:
• Performing & coordinating all financial transactions (Time Deposits booking/ breaking / pledging, check book request).
• Processing, internal and external funds transfers… etc.)
• Ensures the adherence to the A&P, and also to the central.
• Bank requirements and standard operating procedures.
• Coordinating the incoming /outgoing funds transfers with Central operating units.
• Assist in conducting account verification on new opened accounts.
• Coordinating the issuance of Manager Checks, Bank drafts and certified checks.
• Full responsibility of the ATM machine (Replenishing, Balancing).
• Holding the custody of the bank branch main vault including all currencies (local & foreign.
• Training junior tellers and acting as a cash officers back ups.
Compliance & Control:
• ATM control & reviews are proactively done on daily basis.
• Reviews operation bulletins and ensures compliance with
• Policies and procedures.
• Creates staff awareness and adherence to policy.
• Responsible for the branch's performance During Audits monthly reviews.
- Tellers Motivation.
- Responsible for the cash counter and all of the functions that pertain to it
- Balance cash drawers and do cash audits for the counter.
- Train other tellers on how to operate a cash drawer.
- Responsible for replenishing the automated teller machines and transferring money to the vault.
In addition to the normal teller's main Job details.
1) Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
2) Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
3) Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
4) Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
5) Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
6) Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Supporting daily loss prevention, and fraud detection functions through fraud applications review and validation.
- Doing the necessary needed investigations in fraud cases with all concerned parties.
- Considering proposed business decisions.
- Protecting the organisation's assets and public image.
- Conducting research to assess the severity of risk.
- Making recommendations to reduce/control risk, which may involve an insurance strategy.
- Reviewing legal documents.
- presenting ideas via reports and presentations, outlining findings and making recommendations for improvements.
- Working with traders to calculate the risk associated with specific transactions,
forecasting and monitoring market trends.
- Developing contingency plans to deal with emergencies.
- Receive, direct and relay telephone messages and fax messages
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
- Type confidential documents on a wordprocessing system
- Provide support to the V.P / Training Sector.
- Communicate and handle incoming and outgoing electronic communications.
- Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner.
- Arrange travel schedule and reservations for the V.P / Training Sector
- Assure the confidentiality of important matters.