Internal Auditor
Diyar United Co
مجموع سنوات الخبرة :11 years, 8 أشهر
May 2015 - March 2018
Diyar United Company
Internal Auditor
Department: Diyar Outsourcing Services,
Project: PAAET Outsourcing
Principal duties and responsibilities
Gather an understanding of the client environment.
Work closely with the Service Manager and the ITSMS and ISMS teams in the
implementation and maintenance of ISO20000/27001.
Documentation of all procedures and policies for both ITSMS and ISMS.
Provide the necessary templates, create reports & forms as part of the
implementation.
Identify any bottlenecks to the implementation and escalate to Service Manager if
any issues arise or deliverables cannot be met.
Ensuring that procedures and controls are correctly implemented before an
anticipated deadline;
Communicate regularly and proactively with Service manager, team members to
provide updates on the implementation.
Coordinate activities related to risk assessment and risk treatment periodically.
Assist the Service manager in coordinating the activities of the ISMS Committee
and follow up on tasks assigned.
Ensure that the documented policies and procedures are reviewed by their
respective owner as applicable.
Ensure that the records related to ITSMS and ISMS are maintained and
periodically reviewed.
Ensure that the minutes of Meetings records are being maintained.
Function as a liaison between the Service manager and the audit team.
Coordinate with the Audit team for planning the internal audits.
Checking document change request forms, service improvement plans, customer
complaints & resolution, and applicable statutory & regulatory requirements.
Review and follow-up on the corrections and corrective actions in the
nonconformity reports till closure.
July 2013 - April 2015
EBLA Company
DIMS System Support Specialist @
Kuwait Oil Company (KOC)
Principal Duties:
Provide required implementation support and act as local
troubleshooter and ensure continued and most effective
use of File Net solution. Duties include, but not limited to,
the following:
Gathering User requirements and proposals,
Delivering a business analysis which precisely and
completely translates the requirements to the
implementation stage of the project in a language
that is clear for the User,
Implementing themes approved by the
Superintendent of the Contract ( Group
Providing users Training and handholding.
Coordinating with the user and the system
administrators for solving any technical issues.
Maintaining DIMS usage and investigating falling usage.
January 2007-MARCH 2011 Gulf Bank, Kuwait
Operation Manager
Handling all bank daily and monthly operations.
Handling all customer issues and problems in a
professional manner to create a customer loyalty
and customer centric environment.
Follow up on CSR and CRO regarding the sales
targets.
Train new employees and developing the current
ones to enhance their skills and performance.
August 2003 -2006 Gulf Bank, Kuwait
Customer sales representative
Sells all Gulf Bank products and services
opens new accounts
Non cash transaction
Cash transaction
Customer Service Activities
Fixed deposit
Loans/credit cards
August 2003 -2006 Gulf Bank, Kuwait
Customer sales representative
Sells all Gulf Bank products and services
opens new accounts
Non cash transaction
Cash transaction
Customer Service Activities
Fixed deposit
Loans/credit cards
2002-July 2003 Gulf Bank, Kuwait
Customer relation representative
receives and answers customer enquiries
identifies customer needs and refers them to
appropriate banking services
receives deposits, issues receipts and pays out
withdrawals
enters details in customers' accounts
records transactions
balances the cash, and orders notes and coins
Issues bank cheques.
Examines, evaluates and processes applications for
credit or loans and, in a commercial enterprise,
controls and processes accounts.
performs clerical duties such as opening and
sorting mail
files correspondence and documents
records items (e.g. cheques) paid in to and cashed
by the tellers
processes and updates daily transactions
maintains and supervises accounting procedures
examines all cheques and other vouchers to ensure
that signatures and other details are in order
answers customers' enquiries regarding their
accounts
makes sure that accounts are conducted correctly
Controls 'authority to operate' on accounts and
looks after regular payments for customers.
2010 Bachelor's Degree in Business Administration “Arab Open University” 2002 Microsoft Database A