customer service officer
Al Nisr Al Arabi Insurance Company
Total years of experience :8 years, 5 Months
Learning and understanding company insurance products including life, investment and medical products.
Daily communication with clients, billing representatives, underwriters, and claims adjusters.
Generates updates to client files daily in company applied systems and management systems.
Providing customers with detailed information about policies and products.
Handling the company’s VIP clients.
In charge of outside operations for the company’s direct sales clients
Trained two new staff members with company’s insurance
management system, phone inquiries, life/investment insurance products, and inner-office standard procedures.
Managing the customer complaint database.
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