Mohammad Khalil

Area Manager at Burger King

• Saudi Arabia - Khobar
• My current job since September 2020

Area manager at Kudu for Food and catering

• Saudi Arabia - Khobar
• October 2016 to June 2020

Kudu for food & catering

Key Responsibilities:
 Involved in developing, planning and implementing strategies for enhancing market penetration.
 Develop annual marketing plan focused on realistic forecasts (based on historical data, market trends, competitive activity, promotional strategy and sales effort).
 Administer a team of store managers for different stores and departments towards effective collaboration and achievement of goals.
 Implement key metrics and address issues to improve it for performance appraisal.
 Define and implement sales objectives and annual sales quotas for regions and territories to highlight projected sales volume / profit for existing and new products.
 Interact with clients for collating and evaluating requirements and rendering customized solutions.
 Enhance client satisfaction by effectively resolving reported issues and rendering qualitative service delivery
 Manage operational aspects related to evaluating sales and food costs aimed at enhancing profitability.
 Ensure compliance with company’s policies and operational guidelines.
 Prepare and ensure compliance to budgets and forecasts for consistently rendering superior quality service.
 Assess team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.
 Evaluate and present various status reports for the senior management and other stakeholders to enable effective decision making.

Operation manager at Why Jordan Tours

• Jordan - Maan
• January 2016 to October 2016

Why Jordan Tours JAN, 2016 Up OCT-2016

Key Responsibilities:
 Maintained regular interaction with concerned stakeholders for selling travel agency services (sale of hotels and packages).
 Planned and rolled out customer travel and itineraries, ticketing and booking functions including calculating for costs for transportation and accommodations.
 Assessed client invoices and ensured accuracy. Reconciled sales slips and daily cash for maintaining organizational P/L.
 Evaluated and aligned sales activities to ensure cost calculations, booking, and transportation scheduling with current transportation carrier schedules, tariff rates, and regulations.
 Resolved client issues and followed up with the sales department for implementing client feedback.

Operation Manager at Jordan Experience Tours

• Jordan - Maan
• April 2007 to January 2016

Jordan Experience Tours 01st April, 2007 Up JAN-2016

Key Responsibilities:
 Maintained regular interaction with concerned stakeholders for selling travel agency services (sale of hotels and packages).
 Planned and rolled out customer travel and itineraries, ticketing and booking functions including calculating for costs for transportation and accommodations.
 Assessed client invoices and ensured accuracy. Reconciled sales slips and daily cash for maintaining organizational P/L.
 Evaluated and aligned sales activities to ensure cost calculations, booking, and transportation scheduling with current transportation carrier schedules, tariff rates, and regulations.
 Resolved client issues and followed up with the sales department for implementing client feedback.

Assistant front Office Manager at Region Hotel

• Jordan - Amman
• June 2006 to March 2007

Company Name: Region Hotel 4 stars hotel in Amman include 120 rooms
Start & End Date: 30/07/2006 till 30/03/2007

Training the front office staff the check in, check out, night audit, communication skills and dealing with guest needs and complains procedures.
Following up with all departments (F&B, Housekeeping, Maintenance, head managements) concerning guests needs.
Reporting the front office manager regarding hotel occupancy, reservations, and front desk requirements.
Dealing with guest complaints and needs.
Dealing with travel agencies and handling the hotel reservation with them.
Following the reservation department concerning the features booking, availability and overbooking dates.

Front Office Agent at Kempinski Hotel

• Jordan - Amman
• March 2006 to June 2006

•Welcoming guest hotels and do the check in, check out procedures.
•Dealing with guest complains and solve his problems.
•Following with F&B and housekeeping department for any guests needs.
•Take all notes guest in house notes and pass it to them.
•Still the guest bill before check out.
•Hand over all notes to front office staff about all V.I.P guest and all guests’ needs.

Front Office Supervisor at San Rock Hotel

• Jordan - Amman
• July 2003 to June 2005

•Welcoming guest hotels and do the check in, check out procedures.
•Dealing with guest complains and solve his problems.
•Following with F&B and housekeeping department for any guests needs.
•Take all notes guest in house notes and pass it to them.
•Still the guest bill before check out.
•Hand over all notes to front office staff about all V.I.P guest and all guests’ needs.

Front Office Agent at Ocean Hotel

• Jordan - Amman
• July 2002 to July 2003

•Welcoming guest hotels and do the check in, check out procedures.
•Dealing with guest complains and solve his problems.
•Following with F&B and housekeeping department for any guests needs.
•Take all notes guest in house notes and pass it to them.
•Still the guest bill before check out.
•Hand over all notes to front office staff about all V.I.P guest and all guests’ needs.

Front Office Agent at Carlton Hotel

• Jordan - Amman
• October 2001 to July 2002

•Welcoming guest hotels and do the check in, check out procedures.
•Dealing with guest complains and solve his problems.
•Following with F&B and housekeeping department for any guests needs.
•Take all notes guest in house notes and pass it to them.
•Still the guest bill before check out.
•Hand over all notes to front office staff about all V.I.P guest and all guests’ needs.