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mohammad khalil, Customer Service

mohammad khalil

Customer Service·Enterprise Car Rental

United Arab Emirates

Bachelor's degree, English Language

Work experience

Total years of experience: 21 years, 4 months

Customer Service

November 2011 - Present

Enterprise Car Rental

Dubai, United Arab Emirates

November 2011 - Present

responsible about the internal and external communication of the company in showroom to rent cars to help building customer's interest and friendship, making reservation, provide super service to customer to make it strong deal in short and long term and maintain the same goals of the company by solve the customer's complains and demands.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service

October 2008 - November 2011

RTA

Dubai, United Arab Emirates

October 2008 - November 2011

Solving Complains, conducting outbound calls, Receiving inbound calls, Answering the quires, Requirements, Demands, Complains, Suggestions and Requests of the customers, Documenting customer comment in English and Arabic languages and lost and found Complaints.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Marketing Manager

May 2008 - August 2008

Turkish EMKO Company

Sharjah, United Arab Emirates

May 2008 - August 2008

-Telemarketing, marketing
-conducting outbound calls, Receiving inbound calls, Answering the quires, Requirements, Demands, , and Requests of the customers
-provide superior services to the customers via Telephone, Email and Faxes as a Receiver and Caller, prepare and send quotations
Company industry:
Marketing
Job role:
Sales

Administrator & Supervisor

September 2007 - May 2008

The International School Of Choueifat

Abu Dhabi, United Arab Emirates

September 2007 - May 2008

Examinations officer & Supervisor by sharing my abilities to achieve and maintain the same goals and objectives of the school,
Using the computer devices properly, Windows, MS Office
(MS word, MS excel, Microsoft outlook)
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

English Teacher

September 2007 - December 2007

INSTITUTE

Abu Dhabi, United Arab Emirates

September 2007 - December 2007

Teaching English Language
private
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

English Teacher

December 2006 - June 2007

GOVERMENT SCHOOL

Zarqa, Jordan

December 2006 - June 2007

English Teacher
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Customer Service,marketing

September 2004 - September 2006

International paints

Amman, Jordan

September 2004 - September 2006

Customers care service, call center by, conducting outbound calls, Receiving inbound calls, Answering the quires, Requirements, Demands, and Requests of the customers
Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Customer Service and Call Center

Education

Israa University

July 2006

July 2006

Bachelor's degree, English Language

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

70%

Skills

Inbound
Expert
Inbound
Expert
Quotations
Expert
Quotations
Expert
Outbound
Expert
Outbound
Expert
Outlook
Expert
Outlook
Expert
Receiving
Expert
Receiving
Expert
Receiving
Expert
Receiving
Expert
Outlook
Expert
Outlook
Expert
Outbound
Expert
Outbound
Expert
Quotations
Expert
Quotations
Expert
Inbound
Expert
Inbound
Expert

Languages

English

Expert