Senior Support Engineer
Informatica Corporation , California
Total years of experience :9 years, 11 Months
Informatica Corporation, California, USA November 2009 - Present
SENIOR SUPPORT ENGINEER
Key Responsibilities: • Provide comprehensive technical and application support to business users (local as well as global)
• Make changes to existing business processes as per customer requirement.
• Deploy web services to application servers such as Tomcat, WebLogic and IBM
Websphere.
• Routinely write SQL queries to create update and modify database tables.
• Perform weekend and after-hours support coverage, including P1 pager duty on a
regularly scheduled rotation.
• Collaborate, share knowledge and interact with cross-functional teams including
Development and engineering.
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
General Reinsurance Corporation, Connecticut, USA May 2008 - May 2009
APPLICATION SUPPORT CONSULTANT
Key Responsibilities: • Provided technical support to documentum based enterprise content management
System for the entire US region as well as for GenRe global locations in Germany,
Australia and India.
• Installed server and client software and deployed web applications.
• Provided support on weekends as needed.
• Monitored, configured and maintained content management system and provided 1st and 2nd level support/maintenance.
Hawaii Medical Services Association, Hawaii, USA March 2006 - October 2007
DOCUMENTUM SUPPORT CONSULTANT
Key Responsibilities: • Upgraded Documentum Suite from 5.2.5SP3 to 5.3SP2 on IBM Web Sphere 5.1.1.7
Application server and SQL Server 2000 SP4.
• Installed and configured Documentum web publisher 5.3SP2 in three environments -
Development, test and production.
• Provided end-user support and monitored applications to ensure availability.
MS in Electrical Engineering - Florida Institute of Technology, USA