محمد قبيسي, Senior Division Manager (Service Center and Contact Center)

محمد قبيسي

Senior Division Manager (Service Center and Contact Center)

Easa Hussain Al-Yousifi & Sons Co

البلد
الكويت
التعليم
بكالوريوس, Accounting and Finance
الخبرات
20 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 2 أشهر

Senior Division Manager (Service Center and Contact Center) في Easa Hussain Al-Yousifi & Sons Co
  • الكويت
  • أشغل هذه الوظيفة منذ أكتوبر 2020

Strategic Management
 Report to the CEO and spearhead the company’s Service Center and Corporate call center divisions providing customer service and support to the group.
 Provide data and analytical inputs and contribute to the development and review of the organization’s strategic business plans.
 Contribute to the achievement of organizational objectives by accepting ownership for new and diverse requests as well as exploring opportunities for enriching job role and add value to the company.

Development
 Define operational strategies for the managed departments through needs assessments, capacity planning, cost/benefit analysis and performance reviews.
 Identify, evaluate and select state-of-the-art technologies to meet user requirements, establish technical specifications and standards for production, productivity, quality and customer service.
 Establish systems covering development of customer interaction and voice response systems and voice networks, design user interfaces, develop and execute user acceptance test plans and coordinate and control implementation.
 Create a complaint management system for capturing, tracking and solving complaints; monitor customer complaint trends and recommend appropriate corrective and preventive actions.

Operations
 Manage operations and improve operational efficiency by monitoring system performance and identifying and resolving problems.
 Complete system audits and analysis, prepare and execute action plans process enhancements, system upgrades and quality improvement.
 Estimate resource requirements, prepare the annual budgets, administer approved budgets, schedule, monitor and control expenditure, identify variances and implement corrective actions to deliver contact center financial objectives.
 Manage system requirements including selection and installation of equipment, planning and implementation of preventive maintenance programs, coordinating repairs and evaluating and implementing upgrades.
 Collect, analyze and summarize data and statistics - sales rates, costs, service achievements, customer service metrics - map trends and produce performance reports for the senior management.

Human Resources Management
 Manage staffing matters including recruitment, selection, onboarding, orientation, training, assignment, coaching, counseling and disciplining of employees.
 Administer the scheduling system ensuring optimum utilization of resources and delivery of quality customer service.
 Monitor and ensure implementation of and compliance with all applicable human resources management policies and procedures.
 Communicate job expectations to employees, monitor and appraise on-the-job contributions and plan, execute and review compensation actions.

Self-Development
 Maintain up-to-date professional and technical knowledge by tracking emerging trends in operations and management
 Attend educational workshops, review professional publications, participate in professional societies and establish personal networks to enable sharing and adopting of industry best practices.

Highlights
 Successfully transformed underperforming service center department into a highly profitable area through effective strategies, process improvements, and service enhancement initiatives.
 Leveraged CRM expertise to drive strong customer engagement and satisfaction, collaborating with cross-functional teams to develop targeted marketing campaigns and personalized experiences that fostered long-term customer loyalty.

Deputy Manager – CRM في AlSayer Group Holding
  • الكويت
  • فبراير 2019 إلى أكتوبر 2020

Responsibilities
CRM Operations
• Ensured that the commissions paid were genuine (audited all sales calls, ensured that the agents were following correct procedures and that the sales were actually met before the commission is paid).
• Participated in the planning, implementation, monitoring and upgrading of the customer relationship management (CRM) strategy for AlSayer Hayyak - the company’s loyalty program for owners of Toyota and Lexus vehicles - to maximize return on investment whilst creating value for customers
• Assisted the senior manager in planning, proposing, administering and reporting the budget for the Hayyak loyalty program.
• Prepared an annual calendar of CRM activities and after sales services and managed & ensured efficient operations of a comprehensive customer engagement program as per approved plans and budget.
• Evaluated ongoing CRM activities, mapped touch points in the customer journey, identified and prioritized CRM initiatives and recommended actions to maximize commercial opportunities.
• Developed and executed marketing strategies including addition of sponsors and adoption of new approaches to consistently enhance value delivered to customers.
• Worked with and guided the marketing department in maximizing returns from current and prospective relationships using CRM data.
• Created and enhanced awareness of the Hayyak program amongst customers and employees through an optimum mix of communication channels including social media, website, e-mail and events.
• Recommended new processes/systems and/or modifications/enhancements to existing processes/systems based on gap analysis,
Loyalty Program Administration
• Monitored and ensured on time issue of AlSayer Hayyak cards to all customers as per ASG guidelines.
• Planned and controlled the inventory of deliverables including welcome kits and gift items for the loyalty program ensuring adherence to the approved budget.
• Monitored procurement, storage and distribution of welcome kits and gift items ensuring optimum utilization as per approved processes.
• Conducted regular audits of the inventories of welcome kits and gift items across the supply chain ensuring zero pilferage.
• Contributed to customer profiling and segmentation enabling efficient targeting of various segments to maximize returns of CRM programs.
• Participated in development of plans to increase frequency of purchase leading to higher transactions across all customer segments.
• Ensured achievement of higher conversion ratio by implementing, revising and improving various after sales services provided to customers.
• Gathered customer feedback on the gift delivery services through periodic surveys and utilized inputs for improvements in the process.
• Monitored and ensured on time and accurate updating of AlSayer Hayyak website and application.
• Improved customer service through on time response to queries and requests and resolution of complaints and issues.
Performance Analysis and Reporting
• Extracted and analyzed data from the CRM database and provided insights and inputs for improvement of CRM initiatives.
• Designed, developed and delivered a set of structured reports covering gap and trend analysis enabling effective strategic planning as per defined timelines.
• Analyzed outcomes of various campaigns, identified variances from plans and proposed improvements to CRM strategies, campaigns and activities.
• Identified requirements for additional customer information and developed templates for capture and analysis for improved reporting.
People Management
• Assigned goals and targets based on key performance indicators (KPI) to staff, monitored individual and team performance and provided guidance on achievement of targets and KPI metrics.
• Served as a member of interview panels for selection and promotion of staff.

CRM Specialist (Assistant Manager) في AlSayer Group Holding
  • الكويت
  • فبراير 2013 إلى يناير 2019

Highlights
• Recognized as E-Learning Champion and awarded a Certificate of Appreciation in appreciation of active participation and outstanding performance in the TRACK Learning Solutions e-learning initiative of the group, Jul 2013.
• Managed the migration of all direct communications with customers to lower cost mediums like SMS and e-mail
• Joined the company as Inbound Call Center Team Leader (Feb 2010) and earned progressive promotions - Senior Supervisor - Call Center Quality Assurance in 2011, CRM Specialist (Assistant Manager) in 2013 and Deputy Manager - CRM in Feb 2019.
• Created the loyalty program AlSayer Hayyak back in 2013 and continued improving it till date of departure.
• Contributed towards the implementation of SAP in the group by participating in identifying the requirements, preparing the UATs, testing and monitoring the implementation.
• Set up Caribou Coffee Call Center in Kuwait (systems, recruitment, training, managing, etc.) and managed it for 1 year before they it was officially moved under their management.

Senior Supervisor – Call Center Quality Assurance & Audit في AlSayer Group Holding
  • الكويت
  • مايو 2011 إلى يناير 2013
Inbound Call Center Team Leader في AlSayer Group Holding
  • الكويت
  • فبراير 2010 إلى أبريل 2011
Workforce Reporting Officer في Al-Ahli Bank of Kuwait
  • الكويت
  • أكتوبر 2009 إلى يناير 2010

Awards
• Employee of the Month - 1st Place (Sep 2009, Aug 2009) 2nd Place (Jul 2009, Jun 2009)

Senior Call Center Agent في Al-Ahli Bank of Kuwait
  • الكويت
  • سبتمبر 2008 إلى يناير 2010
Acting MIS & Quality Assurance Officer في Al-Ahli Bank of Kuwait
  • الكويت
  • يناير 2006 إلى سبتمبر 2008
Customer Service Representative & Trainer في Al-Ahli Bank of Kuwait
  • الكويت
  • أبريل 2004 إلى يناير 2006

الخلفية التعليمية

بكالوريوس, Accounting and Finance
  • في Lebanese University
  • يوليو 2003

Specialties & Skills

Customer Orientation
Independent Thinker
Communicator
Organizational Growth
Problem Solving
Power Card System
Exact E-Synergy Enterprises
Call Center Systems Operation
Marketing Communications
Performance Management
Stakeholder Relations
Teamwork and Leadership
Business Objects / Business Intelligence
Risk Management
Maintenance Management
SAP CRM/ECP/MSS/ESS
Customer Relations Management
Digital and Social Media Marketing
Budgeting and Cost Controls
Negotiation and Deal Closing
Human Capital Management
Loan Calculator System
Auto Management VMS
Customer Loyalty Programs
Customer Engagement Programs
Card Management System (CMS)
Beam Version 11
Call Center Technology Interfaces (Genesys, Interaction Client, Nortel, Geomant Contact Expert)
Strategy Planning and Executing
Integrated Credit Card System (ICCS)
Auto Management IMS
SNA Server 5250 Applet (Equation System)
Microsoft Windows & Office (Word, Excel, PowerPoint, Access, Visio)
Integrated Transaction Management – PWS Workstation Authorization

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

Customer Facing Skills: Customer Interactions, Communication Skills (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Facing Skills: Customer Service Confrontation and Conflict, Stress & Time Management (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Facing Skills: Customer Service over the Phone, Customer Service in the Field (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Facing Skills: Dealing with Irrational Customers & Escalating Complaints (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Internal Customer Service (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Shaping the Direction of Customer Service in Your Organization (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Customer Service Fundamentals: Building Rapport in Customer Rel (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Quality in a Support Center, Customer Service Processes & Proce (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Support Center Tools, Technologies & Metrics (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Support Center Services & Work Environment (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: The Customer Service Representative (CSR) (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer Service and Support Center: Team & Customer Relationships (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Business Analysis – Introduction to Requirements Analysis, Introduction to Business Analysis Plannin (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Team Building: Establishing Team Goals and Responsibilities (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Competitive Quality Assurance and Quality Control (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Forging Ahead with Perseverance and Resilience (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Optimizing your Work-Life Balance: Taking Control of Your Stress (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Developing Strategic Peer Relationships in Your Organization (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Critical Thinking Essentials – What is Critical Thinking?, Applying Critical Thinking Skills (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Problem Solving: Digging Deeper; Decision Making: Tools & Techniques (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Time Management: Analyzing Your Use of Time, Avoiding Time Stealers (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Anger Management Essentials: Managing and Controlling Anger (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Negotiation Essentials: Avoiding Pitfalls in Negotiation (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Working with Difficult People – How to Work with Manipulative People, How to Work with Aggressive Pe (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Establishing Effective Virtual Teams, Facing Virtual Team Challenges (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
The Voice of Leadership: Inspirational Leadership, Self-assessment & Motivation (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
The Voice of Leadership: Effective Leadership Communication Strategies (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Creating and Maintaining a Positive Work Environment (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Motivating Employees and Leading Change – Business Simulation Exercise (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Leadership Essentials: Building Your Influence as a Leader (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Leadership Essentials: Creating Your Own Leadership Development Plan (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Leadership Essentials: Leading Business Execution, Leading Innovation+ (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Performance Appraisal Essentials: First Steps in Turning Around a Performance Problem (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Performance Appraisal Essentials: 360-degree Appraisals, Recognizing & Diagnosing Problem Performanc (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Talent Management: Overcoming Challenges When Managing Experts (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Talent Management: Engaging Top Performers, Business Coaching: Using Different Coaching Styles (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Talent Management: Overcoming Challenges of Managing Top Performers, Retaining Top Performers (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Essentials of Interviewing and Hiring – Behavioral Interview Techniques (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Risk Management: Assessing Your Organization’s Risks, Responding Effectively to Risks (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Competitive Marketing Strategies: Conducting an Internal Analysis, Analyzing Competitors (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Business Planning Essentials: Preparing a Business Plan, Preparing for Implementation, Performing Ke (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Developing & Deploying Strategic Plans (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Managing Skills & Abilities (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer-driven Process Improvements: Implementing & Maintaining Improvements (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer-driven Process Improvements: Identifying Improvement Ideas & Solutions (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Customer-driven Process Improvements: Analyzing Process Problems (تدريب)
معهد التدريب:
Online Training Courses from TRACK Learning Solutions
Your customers are Your Guests, make them feel at home, Know your customer (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Work Environment Standards, Work Schedule Standards, Workplace Layout Standards (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Using Office Tools Standards, Value Chain in Customer Service (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Undivided and Immediate Attention towards your Customers, Undivided Attention among your Colleagues (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Sustainability, Telephone Standards, The Yes Attitude, Time and Stress Management (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Skillful and Smart Communication Techniques, Speaking Etiquette Standards (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Office Noise Pollution Standards, Reward Recognition – Employee Motivation (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Mission Statement, Motivate, Offer your Guests a Special Feel at Home Experience (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Lead the Way, Leadership Essentials, Management of Quality, Managerial Skills (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Inspiration to push our own limits to achieve the impossible, Interpersonal Communication (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Full Communication Cycle, I care and I can do (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Engage, Exceed Expectations, Extra Mile, Feel at home as well with your colleagues (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Dealing with Confidential Information Standards, Dress code Standards, Emotional Intelligence (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Customer care Standards, Customer Charter, Customers’ Complaints, Customers WOW Factors (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Corporate Social Responsibility, Crowning Every Customer, Customer care (Welcoming + Listening) (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Constant Innovation – To reinvent ourselves, introduce new ways to stay ahead of competitors (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Commitment to Quality, Conducting Performance Appraisals, Constant Embrace of Responsibility (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Business Ethics, Challenging Goals – Aiming high and working together, Coaching and Mentoring (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Building on Success, Business Correspondence Standards, Business Correspondence Templates (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Build Long Term Relationship with your Guests, Build Strong Team Partnerships (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Be Motivated to Win Every day, Build Customer Loyalty (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Awareness on the HRD Policies – Part 1 and Part 2 (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Anger Management, Attending Meeting Standards (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
A Close up to Sustainability, Al-Sayer Hayyak Loyalty Programs (تدريب)
معهد التدريب:
Al-Sayer Best-in-Business Online Courses, Al-Sayer Group Holding, Kuwait
Self-Leadership – Webinar (تدريب)
معهد التدريب:
Center for Creative Leadership (CCL), KFAS, Kuwait
Managing Virtual Teams – Hemsley Fraser (تدريب)
معهد التدريب:
Kuwait Foundation for the Advancement of Sciences (KFAS), Kuwait
Leading Yourself: Stress Management (تدريب)
معهد التدريب:
Harvard Business Publishing (through KFAS)
Leading the Business: Change Management, Crisis Management (تدريب)
معهد التدريب:
Harvard Business Publishing (through KFAS)
Excellence in Service: Creating an Exceptional Service Environment (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Establishing Service Standards (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Building a Customer Service Team (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Building Lasting Customer Relationships (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Fundamentals for Employees (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Solving Customer Problems (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Working with Upset Customers (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Excellence in Service: Communicating with Customers Virtually (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Team Management: Working in Diversified Teams (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Team Management: High Performance Teams (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Team Management: Resolving Conflict in Teams (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Call Center Management: Managing and Inbound Call Center (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Call Center Management: Measuring Quality & Performance (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Call Center Management: Managing & Motivating Your Staff (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
The Toyota Way in Sales & Marketing (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Systems: SAP SuccessFactors (SF) Learning Management System (LMS) Performance & Goal Management (PMG (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Systems: Microsoft Visio (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Systems: End user: ESS, MSS, SAP Jam Champion, SF-PMGM Appraiser (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Competences: Management Scenarios – Big Picture, Personal Effectiveness, Strategic Orientation (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Competences: Developing the Organization, Execution Excellence, Impact & Influence (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Competences: Achievement Orientation, Business Acumen, Customer Orientation (تدريب)
معهد التدريب:
Al-Sayer Group Holding, Kuwait
Call Center Management Overview (تدريب)
معهد التدريب:
AT&T College for Call Center Excellence
Introduction to Risks in Banking (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait
Call Center Skills (تدريب)
معهد التدريب:
Institute of Banking Studies (IBS), Kuwait

الهوايات

  • Basketball