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Mohammad Majzoub, ICT Support Specialist

Mohammad Majzoub

ICT Support Specialist·ARACO

Lebanon

Master's degree, Artificial Intelligence

Work experience

Total years of experience: 5 years, 8 months

ICT Support Specialist

September 2020 - April 2026

ARACO

Beirut, Lebanon

September 2020 - April 2026

• Provided first-line technical support for 50+ employees, resolving hardware and software issues with an
average resolution time under 4 hours.
• Deployed and maintained enterprise software across employee workstations, reducing onboarding setup
time by 30% through standardized imaging procedures.
• Managed employee email accounts and implemented access control policies, contributing to zero security
breaches during tenure.

Company industry:
Construction & Building
Job role:
Information Technology

Education

Asia Pacific University of Technology and Innovation (APU)

May 2026

May 2026

Master's degree, Artificial Intelligence

Malaysia

American University Of Science And Technology - Lebanon

July 2022

July 2022

Bachelor's degree, Information And Communications Technology

Lebanon

Skills

Leadership skills
Expert
Leadership skills
Expert
Ubuntu
Expert
Ubuntu
Expert
Phones (IOS, Android)
Expert
Phones (IOS, Android)
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Teamwork
Expert
Teamwork
Expert
Python Programming
Expert
Python Programming
Expert
DEEP LEARNING
Intermediate
DEEP LEARNING
Intermediate
COMPUTER VISION
Intermediate
COMPUTER VISION
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
NATURAL LANGUAGE PROCESSING
Intermediate
NATURAL LANGUAGE PROCESSING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

French

Beginner

Training and Certifications

Certifications
TIBCO Software Certification