Help Desk
Ecco
Total years of experience :3 years, 1 Months
-Respond to requests for technical assistance in person, via phone, electronically.
-Diagnose and resolve technical hardware and software issues.
-Research questions using available information resources.
-Advise user on appropriate action.
-Follow standard help desk procedures.
-Log all help desk interactions.
-Administer help desk software.
-Redirect problems to appropriate resource.
-Identify and escalate situations requiring urgent attention.
-Track and route problems and requests and document resolutions.
-Prepare activity reports.
-Stay current with system information, changes and updates.
-deal directly with customers either by telephone, electronically or face to face
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle inquiries and complaints
-perform customer verifications
-process orders, forms, applications and requests
-direct requests and unresolved issues to the designated resource
-manage customers' accounts
-keep records of customer interactions and transactions
-record details of inquiries, comments and complaints
-record details of actions taken
-manage administration
communicate and coordinate with internal departments
follow up on customer interactions
Administrating the co. network and support the it department