Mohammad Nabhan, Business Manager

Mohammad Nabhan

Business Manager

IQUAD Learning Solutions

Location
Lebanon
Education
Bachelor's degree, Management Information System
Experience
6 years, 7 Months

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Work Experience

Total years of experience :6 years, 7 Months

Business Manager at IQUAD Learning Solutions
  • Lebanon - Beirut
  • My current job since July 2019

Project management (+20 on CrossKnowledge LMS),
Training, Website developing, Reporting
Analyzing & forecasting client records, Managing the team,
Setting project plans, Client trainings, System testing
Customer relations and follow-ups, Documentations

Operations Analyst at IQUAD Learning Solutions
  • Lebanon
  • September 2020 to November 2021

Reporting, Analyzing & forecasting client records,
Website developing
From 07/2019 till 09/2020 IQUAD Learning Solutions (E-Learning) Beirut,
Lebanon
Position Held: Operations Coordinator
Client support, Client trainings, System testing,
Third party programs searcher,
From 04/2016 till 09/2017 Touch Lebanon (Telecommunication) Beirut,
Lebanon
Position Held: Customer Service Representative
& Customer Relation
Technical support, Customer relations,
Customer satisfaction follow up, Client support

Customer Service Representative at Teleperformance Lebanon
  • Lebanon
  • January 2016 to September 2017

Education

Bachelor's degree, Management Information System
  • at Lebanese International UniversityAl Mostafa High School
  • July 2018
Bachelor's degree, Management Information Systems
  • at Lebanese International UniversityAl Mostafa High School
  • June 2014

Specialties & Skills

Workforce Planning
Social Media
Project Management
Customer Service Management
Customer Service
BUSINESS INTELLIGENCE
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
CUSTOMER SUPPORT
DATABASE ADMINISTRATION
DELIVERY
FORECASTING
INNOVATIVE

Languages

Arabic
Expert
English
Expert
French
Expert

Hobbies

  • Association Football