Section Head
Petro Rabigh
Total years of experience :29 years, 10 Months
Manage and monitor the day to day operation of Computer Operations Section, Data Center and Disaster Recovery Center of Petro Rabigh at Jeddah, Rabigh and Riyadh. Which includes team management, vendor management, hardware/software maintenance and support, system, storage and backup administration activities, 24/7 monitoring of Data Center, network links, systems and network devices using HP-Omi, NNMi, IMC and IRS.
Implemented Disaster Recovery Solution at DRC and involve in BCP & Disaster Recovery policy/plan/procedures development and implementation, regular conduction of BIA, Risk assessment and DR drills and ensuring all the findings and recommendations are implemented
Distinction of leading teams for setting up Data Center/Disaster Recovery Center/Network Operation Center/Wide Area Network, with Cost-Effective Solutions
Managing complete IT project activities involving strategy, budgeting, planning, solution designing, procurement, payment, execution ensuring completion of project within the specified budget, time and scope, technical documentation etc.
Managing and supervising the IT security operations which includes 24/7 SOC monitoring
Supervising data backup management including drafting the Backup Policy, Plan and procedure to ensure timely onsite & offsite backups are being taken. Regular testing of backup through restoration tests.
Overlook all activities carryout by the various teams and obtain necessary justifications from them for each & every activity. Measure and monitor adherence by Vendors/service providers to service level agreements.
Ensure adherence to policies & procedures laid down by the Petro Rabigh in Data Center and Disaster Recovery Center with respect to ITIL processes such as Change, Incident, problem, release & deployment Management, etc. and ensure IT infrastructure at the Data Center and Disaster Recovery Center is secured at all times.
Detect any issues with respect to the IT infrastructure design, high availability, redundancy and implementation, facility management etc. suggest the solution and implement the same after taking necessary approval.
Coordination with the auditor for Computer section audit including Data Center and Disaster Recovery Center and Risk assessment and perform necessary action to close the gap (if any).
Assist IT Engineering & Planning section in IT Infrastructure planning, standardization and up gradation.
Writes and maintain Processes, policies, guidelines, and procedures for computer operation section
Working as SPOC for Quality initiative and safety coordinator of computer operation Section
Leading a role of IT Service Continuity, Availability, and Capacity Manager
Accountable for all the computer operations section Projects
Manages annual planning and budgeting. Manages outsourcing vendors & contracts,
Hire, train and develop staff. Engages in planned professional development to maintain continual growth in managerial and technical skills considered essential to the position
Employed with Wipro Technologies as Technical Consultant, Data Centre practice under TIS vertical.
Worked for client, Barclays Technology Centre, India, Pune as IT Infrastructure Designer for Barclays Emerging Markets portfolio covering India and South Africa.
Gathering the requirements from Business through questionnaire and workshop in terms of functional & nonfunctional requirements.
Prepare the high level design and involve stakeholders to investigate on the feasible options and provide a solution that meets the business requirements
Prepare the detailed design after interacting with various component teams.
Getting the detailed design sign-off from the enterprise governance board after mitigating/resolving any issues raised by them.
Worked with Vijaya Bank as Senior Manager and promoted to Chief Manager-Data Center (Project Incharge for Data Center, DRC, Nearsite, NOC & WAN expansion and ISO 27001 certification for Data Center)
Data Center Management which includes mid-range servers in cluster mode such as Sun Fire V1280, 890, 490, 480, 440, Dell Poweredge series, HP PLML530 & IBM etc. connected to storage (SUN StoreEdge 6140) 18 TB capacity etc. Operating systems are in used are Solaris 9.0, Linux & Windows 2003 and main banking application is Finacle 7.0.13. Main databases are on Oracle9i & SQL server 2000.
Network & Security Management: Coordination with SI & ISP for the implementation of WAN links at branches using LL/ISDN/VSAT. Management of NOC which managed 24/7 network infrastructure consists of Cisco routers & switches such as 7507, 7206, 6506, 4510R, 4507, 3725, 2611, 2950, 1841 and 1760 for connectivity of around 800 branches/ATM/Internet using LL, ISDN & VSAT. To ensure security we have deployed firewalls & IDS (PIX 525, Alteon 5109, FWSM, Proventia A201 and Cisco IDS 4325). To manage & monitor network/infrastructure we are using CA Unicenter-NSM R.11.2, DSM R11.2, SMA 11.2 and Helpdesk (Unicenter Service Desk), XOSoft 11.2, Cisco Works 2000 and Cisco ACS 3.2.
Infrastructure Management: Planning, budgeting, procurement, deployment, payment, AMC/ATS, Insurance & Disposal/buyback of hardware/peripherals/networking equipments etc.
Monitoring & review of Network & Security reports regularly submitted by the Network & Security Team.
Procurement Management, which includes finalization of specifications, empanelment of vendor, procurement of networking equipments, hardware and peripherals, AMC, payment and other, related matters.
Video Conferencing and VoIP system Management.
Member of Advisory Committee of Canbank Computer Services Limited (A subsidiary of Canara Bank), Chairman of Bank’s Technical Committee, member of BCP Recovery Team & Negotiation Committee
As a Bank’s technical committee chairman suggest and approve the hardware & software specifications for IT projects, do requirement analysis, budgeting, procurement, provisioning & payment.
Technical evaluation/supervision (implementation) of various IT projects undertaken by the various departments of the Bank
Backup management to ensure hourly, daily, weekly & monthly backups are taken on LTO using Tape library (Quantum M 2500) and kept in fire proof almirah and one set of full backup at offsite location (weekly twice).
Monitoring of Production servers, Database, Network link utilization, DC-DRC replication status, UPS logs, Precision AC logs, Access control System and ensure availability of CBS services to the branches & offices. Take timely corrective action in case of failure/breakdown, liaison with respective vendor for rectification.
Ensure adherence to policies & procedures laid down by the Bank in Data Center and DRC with respect to Security, IT, Change management, Incidence Management, version control, backup, escalation etc. and ensure IT infrastructure at the Data Center is secured at all times.
Detect any issues with respect to the IT infrastructure design and implementation, suggest the solution and implement the same after taking necessary approval.
Overlook all activities carryout by the FM engineers and obtain necessary justifications from them for each & every activity. Measure and monitor adherence by Vendors/service providers to service level agreements.
Data Center and DR Audit, regular DC-DR drill etc.
Visited Cisco CPOC lab in Sydney Australia for testing of Cisco 4510R core switch performance
Perform Network modeling, planning and analysis along with designing corporate communication model of web portal
Installation and maintenance of network and data communication hardware and software environment including Mail server administration and packages including MIS, FAS and PIS/ Payroll, besides others at the state level
Handled database administration, server set-up & maintenance, system maintenance and optimization with key emphasis on trouble-free network connectivity and performance.
Plan, coordinate and implement security measures for information systems including firewalls
Interact with vendors for cost-effective procurement of hardware and software and negotiation for maintenance contracts to secure the best interests of the organization
Provide direction and support to a team of 36 IT professionals for resolution of software and hardware issues.
First private e-mail service provider in north India through Global Telecom Services Limited, New Delhi
Worked as Manager (Email Operations) to provide customer support for E-mail services from the Global Telecom Services Ltd. New Delhi, Responsible for installation, configuration, user training and troubleshooting for E-mail services. Impart training in Novell Intranet ware 4.11 for CNA and CNE certification programs.
Technical Exposure & Hands-on experience: Platform (Novell Netware, Windows 98, Networking (TCP/IP, IPX/SPX, D-Link), NOC, PADs
Premier IT Hardware & Networking training and maintenance service provider
Technical Exposure & Hands-on experience: Platform (Dos, Win95), Computer Assembly & repair, expertise in repair of monitor & SMPS, design & installation of structured cabling system, LAN
Government of India enterprise, backbone of Indian air defense
Roles & Responsibilities:
Worked as graduate engineer apprentice in EDP and Avionics department
courses: Certifications Uptime Institute-USA ATD Accredited Tier Designer
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Post graduate diploma in information technology & management which is equivalent to MBA information System
EVA Storage Environment Best Practices Review Petro Rabigh, Saudi Arabia – HP Education Insight Remote Support Petro Rabigh, Saudi Arabia – HP Education Certified Data Center Expert Mumbai, India – EPI ITIL v3 Foundation Petro Rabigh, Saudi Arabia – HP Education Time Management Petro Rabigh, Saudi Arabia – Professionals
Communication Skills Petro Rabigh, Saudi Arabia – Professionals High Impact Coaching Petro Rabigh, Saudi Arabia – Professionals
HP Operations Manager I 10.x Essentials Petro Rabigh, Saudi Arabia – HP Education VMware Vsphere, install, configure, manage Petro Rabigh, Saudi Arabia – HP Education Six Sigma Green Belt Self-Study online, PECB, Canada ISO27001 Lead Implementer Petro Rabigh, Saudi Arabia - PECB IT Security Strategy, planning and leadership San Diego, USA-SANS Institute HP One View Administration Petro Rabigh, Saudi Arabia – HP Education Managing HP StoreOnce Backup Solutions Petro Rabigh, Saudi Arabia – HP Education HP Virtual Connect Petro Rabigh, Saudi Arabia – HP Education Fast Track of Deploying HPE FlexNetwork Comware Petro Rabigh, Saudi Arabia – HP Education Data Center Migration Specialist Online – EPI Singapore ISO 20K Lead Auditor Petro Rabigh, Saudi Arabia – ISC Global IT Architecture Core Singapore – ATD Solutions Accredited Tier Designer Bangalore, India – Uptime Institute TOGAF 9.1 Level 1 & 2 Riyadh, Saudi Arabia – Jodayn HP Configuration Management System 10.x Advanced Petro Rabigh, Saudi Arabia – HP Education Managing HP 3PAR StoreServ I&II Petro Rabigh, Saudi Arabia – HP Education HP Blade System Administration Petro Rabigh, Saudi Arabia – HP Education Introduction to HP Proliant Servers Petro Rabigh, Saudi Arabia – HP Education Communication for Results Petro Rabigh, Saudi Arabia – Professionals Team Building Petro Rabigh, Saudi Arabia – Professionals ITIL Managing Across Life Cycle Petro Rabigh, Saudi Arabia – HP Education ITIL Service Strategy Petro Rabigh, Saudi Arabia – HP Education IT Disaster Recovery Specialist Petro Rabigh, Saudi Arabia – Continuity & Resilience Accredited Tier Specialist