Incident Coordinator
IBEX Global
Total years of experience :1 years, 1 Months
Configured hardware, devices and software to set up workstations for employees
●Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
●Patched software and installed new versions to eliminate security problems and protect data
●Removed malware, ransomware and other threats from laptops and desktop systems
●Maintain command and control presence on incident calls and bridges. Make sure procedures are followed and resolution is adequately documented, accurately keeping track of reported concerns, including client coordin ation, and maintai ning records
I have worked on the implementing the Y-Comm architecture to improve the QOS