IT Field Engineer
Dubai World Central
Total years of experience :15 years, 4 Months
Smart -World organization is owned by Etisalat Telecommunication and Dubai World Central, Currently working for ADEC Project (Abu Dhabi Education Council as an IT Engineer).
- Support in installation and configuration of assigned Customer ICT equipment, not limited to desktop, Printers, IP Phones and peripherals at Customer Premises
- Carry out site surveys for new customer premises for preparation for equipment installation and defining distribution location.
- Coordinating with vendors on ICT devices implementation projects according to installation requirements and follow-up and site survey procedures.
- Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control and other equipment used at customer location(s).
- Perform interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract.
- Reporting all interventions by means of filling site intervention reports according to Electronic Incident Management System and Incident Reference.
- Ensure end user acceptance of all resolved incidents.
- Carry out repairs and initiate return of faulty customer equipment according to the customer maintenance contract.
- Reporting and escalating all observed problems to proper Smartworld operational escalation points.
- Ensure shortest possible turn around repair cycle by undertaking local repairs of faulty items and monitoring closely the replacement of faulty items.
- Support Data Center Cabling Patching & Management for the core Infrastructure.
- Support Telecommunication Implementations for Etisalat or Du End Users.
- Receive, attend and resolve received incidents from Service Desk
- Provide resolution or suitable workaround
- Update Incidents, and advise Service Desk
- Liaise with Hardware vendors for 3rd Level Support
- Hierarchal Escalation to Supervisor for vendor related issues
- Contribute to Knowledge Base and Technical Articles
- Proactively monitor Schools Network through IT360 to ensure working state
- Liaise with Etisalat for WAN / Regulated Services Issues
- Liaise with CISCO for Vendor Hardware Replacement
- Support Telecom Rooms and Cabling
- Update Patching Records & Controls
- Deploy mass images/desktops and OS updates when required
- Creation and maintenance of standard images for existing hardware (Laptops and Desktops)
- Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate
- Responsibility in tracking Asset Movement for replaced / swapped assets and advise Asset Manager of Asset Movement
- Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
- Performing all other job-related duties as assigned.
Applicable Systems
- Network Infrastructure (Basic Support)
- Desktop & Laptop Hardware
- Direct Printer / Peripherals
- Switches and Wireless Access Points (WAPs)
- Telecom rooms and cabling systems/management
- Multi-Functional Printers
- IP Phones
- Audi Visual devices
- Fax Machines
- Scanners
- CCTV
- Access Control
- Fingerprint Reader
- All IP Enabled Devices
-Worked at Jordan's House of Representatives (computer section) since 15/1/2011
- Maintenance of computer (Hardware and Software)
- Maintenance of Networks and Solve problem
- Experience certificate will be provided
-Team leader in umniah umax team from 1/7/2010 to 1/1/2011
Amman- Jordan
-Umax swapping team
- Experience in Wireless Networks(WLANs)
-divide the visits on the team
-Swap the old Internet devices (INDOOR and OUTDOOR devices)
-Install the new application an remove the old one
-Connect the router if found with the new device
-Worked at Orientals computer engineering from 1/3/2008 to 30/9/2009 Amman - Jordan
-Maintenance of computer ( Software and Hardware)
- Maintenance of Networks
- Experience in Local Area Networks (LANs)
- Experience in Wide Area Networks (WANs)
- Experience in IP addressing
- Experience in Communication Protocols
- Experience certificate will be provided
BA degree in : Division: Electrical Engineering Section of :Electronic Engineering Branch of: Electronic computers Engineering Al-Ahliya Amman University Amman- Jordan
-General Secondary Certificate (June, 2002) from Al-Motanabi Secondary School, Abu Dhabi, UAE -High school scientific average rate 95%