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Mohammad Shaal, Retention Officer

Mohammad Shaal

Retention Officer·Hesabe Company for Electronic Payments

Kuwait

High school or equivalent, علمي

Work experience

Total years of experience: 6 years, 11 months

Retention Officer

October 2025 - Present

Hesabe Company for Electronic Payments

Al Kuwait, Kuwait

October 2025 - Present

• Manage merchant retention and relationship continuity
• Handle merchant complaints and service escalations
• Follow up with inactive and at-risk merchants
• Coordinate with technical and operations teams
• Support merchants with service updates and follow-ups

Company industry:
Financial Services

Operations Officer

January 2021 - January 2025

Sultan International for Electronics,

Al Kuwait, Kuwait

January 2021 - January 2025

• Managed daily operational and delivery workflows
• Prepared quotations, contracts, and service documentation
• Resolved customer complaints and handled service follow-ups
• Coordinated technician job cards and service requests
• Prepared monthly job cards for invoicing purposes

Company industry:
Consumer Electronics

Data Entry Clerk

January 2019 - January 2020

Blue Book,

As Salimiyah, Kuwait

January 2019 - January 2020

• Performed data entry, verification, and record maintenance
• Ensured data accuracy and supported reporting activities

Company industry:
Advertising

Tutor

January 2018 - January 2019

Future Coders,

Sharq, Kuwait

January 2018 - January 2019

• Supported students through interactive learning sessions
• Tracked progress and provided structured feedback

Company industry:
Software Development

Education

Al Jameel Private School

January 2015

January 2015

High school or equivalent, علمي

Kuwait

Skills

CUSTOMER RETENTION

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENTRY

Intermediate

DOCUMENT PROCESSING

Intermediate

ENERGY MANAGEMENT SYSTEMS

Intermediate

INTERACTIVE LEARNING

Intermediate

INTERDISCIPLINARY COLLABORATION

Intermediate

INVOICING

Intermediate

MEDICAL RECORDS

Intermediate

OPERATIONS

Intermediate