IT Project Manager
ADCB
Total years of experience :20 years, 8 Months
• Create Project Plans, schedules and Milestones and manage deliverables in high priority in order to deliver technology enabling change initiative Projects
• Establish manage project communication on project cost, scope and schedule in order to provide regular updates to key stakeholders on ongoing projects and initiatives.
• Prepare project documents and reports associated with projects in order to meet the project management procedure and policies.
• Manage project resources, coordinate project activities, including vendor resources and manage transition from project to production to ensure successful handover to production support.
• Heading US customer programs generating revenue through multi-cloud delivery.
• Planning and organizing programs at the organization level, across multiple groups. Defining technical programs, identifying success criteria and compliance metrics
• Leading onsite and offshore engineering teams to develop automation solutions for customers and deploy solutions in customer environment i.e., legacy or cloud.
• Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
• Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
• Playing a key role in finalizing cloud offerings which suits customer needs, then arrange/execute POCs and get sign off from customer leaderships on results to close service or product sale.
• Identified and closed potential deals worth of $ 900K in existing customer environment in one financial year.
• Working with go to market teams to close deals in cloud offerings including salesforce, RPA, etc for global customers.
• I lead teams of architects, solution designers, project managers and technology consultants.
• Improved services to Finance customer and earned additional revenue of $ 1.9 Million from technology transformation; I was appreciated by the client & Senior Leaders.
• Managing technology transformation for customers moving from legacy platforms to IBM cloud, AWS or hybrid cloud.
• Handled US customer programs for technology and transformation delivery.
• Manage multiple projects with competing priorities across multiple service lines
• Manage geographically dispersed project teams to deliver solutions to different clients
• I play a key role in finalizing IBM offering and products which suits customer business needs and arranged/executed POCs for technology and automation solutions.
• Liaise regularly with IT delivery team, business stakeholders and vendor to update dependencies between the critical activities in the project plan.
Business Resiliency Accountabilities:
• Disaster Recovery (DR) and Resiliency Services Project Manager responsible for the development, implementation and delivery of solutions in response to client requirements for the Resiliency Services. Responsible for the overall project plan, structure, schedule and staffing requirements for the DR exercise planning and execution.
• Handle End to End IT Disaster recovery project management activities of accounts allocated.
• Ensure the health of the activities is green in every phase of the project
• Provide direction/leadership to the Project team involved in each Resiliency (DR) project.
• Manage project Primary/Secondary objectives as per agreed baseline.
• Ensure all milestones are to be achieved on RTO/RPO by proactive management.
• Effectively maintain Resiliency (DR) Project documentation & control process
• Evaluating, developing, and communicating disaster recovery plans associated with the client business Units to protect the firm in the event of a business disruption.
• Interact with critical business units and support groups for planning, directing, and controlling contingency planning efforts while facilitating their plan development
• Maintain direct communications and participate in appropriate business unit planning meetings and activities
• Scheduled periodic reviews and tests of established plans and procedures, reporting findings to management and making recommendations for improvements as needed
• Perform ongoing risk analysis to determine which business processes, systems, and applications need to be recovered within the indicated time frame to comply with corporate and regulatory recovery time objectives of the organization
• Provide leadership in coordinating, assessing, developing, and communicating contingency plans
• Coordinate with Site and Process BCP Managers and take the BCP readiness/preparedness status at each site and process.
• Plan and conduct periodic DR test with detailed planning with internal and external stakeholder as per the client scope and document the test result by making a recommendation for improvement if in case required.
• Review and update BCMS documentation as per business requirements.
• Add value through automation, providing the latest solutions and constantly looking for opportunities to improve the process for the client and IBM
• Effectively communicate and ensure the team is motivated and gives the best performance
• Facilitate agile culture, wherever feasible, for resiliency (DR) project implementation.
• Managing IT infrastructure Service coverage of 8- 10 accounts and 2000 users base with multiple technologies.
• Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution.
• Assess client requirements and provide solutions and run through meetings and discussions.
• Analyzing various business scenarios. Interacting with the client to clarify the requirements.
• Managing setting up of Projects in IDC (India Delivery Centre).
• Facilitate Project transition from onshore to offshore and ensuring that projects transitions are completed on time and within budget.
• Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.
• Enhancing the business within the portfolio of account & exploring opportunities for business growth.
• Manages mid to upper level client relationships and account compliance with service delivery processes.
• Work with Operation team to proactively identify situations that require rapid intervention and allocation of resources.
• Ability to drive own high level of activity to get the job done - prepare project plan & setting deadlines for various internal team for the major activity or any new transition.
• Provide project information of the firm to ensure that all the required standards and expectations were met.
• Interfacing with onshore technical teams, providing consultancy services and offerings on new technologies.
• IT consultancy on Infrastructure and Connectivity’s to reduce costs/build robust setup for the project.
• Sharing the RCA’s with business & getting business approval on major outages.
• Ensure visit all projects sponsors, schedule meeting to discuss and understand their concern and feedback.
• Participate in customer visits/IT Infrastructure, presentations/Facility walk through.
• Facilitate Audits with respect to IT infrastructure for major projects/deals.
• Manage Alliances (Microsoft, Oracle, Dell, Acer etc, ) for business.
Connect with procurement team regularly to improve their results and enhance professional relations with vendors/service providers.
• Risk, threat & vulnerability identification & management.
• BCP/ DR Planning & Crisis Management. Work with the BCP team for the projects opting for Level 2 disaster recovery and above in respective AG (Account Group) from IT perspective.
• Responsible for billing and payment collection.
IT SERVICE MANAGEMENT ACCOUNTABILITY
• Responsible for service quality, service delivery performance and drives service excellence. Responsible for tracking and reporting service level attainment/objectives (SLAs). Effectively managing quality and service deliverables.
• Acting as SPOC for client, all operational issues, new requests, and projects related tasks, escalations for the service. With focus on SLA management, availability, quality & client satisfaction for the portfolio.
• Ensuring all the project requests are validated for need, scope and impact to service as and when a project is announced. Support projects by ensuring adherence to compliance & change control process.
• Active involvement in project meetings, transition of new application deployments, decommission of old servers/hardware, deployment of new hardware and application upgrades. Provide support to new business opportunities by taking an active role in promoting delivery services to clients and supports the transition and implementation of new business (including new service offers).
• Proactive & timely escalation of potential issues/risks to appropriate teams, maintaining the issue/risk tracker to monitor & track all the issues/risks to keep a tab on mitigation plans, progress, owners, target dates, status.
• Handling Microsoft Windows platform.
• Monitoring and fixing Fault calls in Remedy for Windows server for the Scottish power project.
• Monitoring Windows (2000 & 2003) servers for issues related to disk failures, loss of network connectivity, high CPU utilization, etc.
• Liaising with application support teams in resolving user queries.
• Remote Infrastructure Support on Microsoft and windows platform technologies for Global Clients.
• Identifying problem, analysis & resolution of Windows Operating System issues and application issues such services not starting up, applications and servers running slow, etc.
• Handling remote server administration using HP Management System and HP ILO.
• Deploying patches and service packs to Windows Servers.
OTHER KEY TASK HANDLED:
SAP BASIS CONSULTANT
• User Administration of employees which includes creation, maintenance, and modification of the authorizations
• Role Administration / Role Creation/ Modification/ Assignment
• Monitoring and fixing Fault calls in Remedy for Windows.
• Installing, Configuration & Troubleshooting of Microsoft Office applications.
• Deployed/Troubleshoot Project related application on the client pc through remotely.
• Developed a standard desktop environment and prepared system images for deployment, Support
• Lotus Notes R5 clients including remote replication of server databases, Microsoft outlook 2003.
• Handled escalations, when required, to provide a satisfactory solution resulting in better customer experience.
• Providing information to user related calls, updating knowledge base articles.
Troubleshoot of network connectivity issues for the users.
• Installation & configuration and Management of Servers.
• Installing & configuring network printer on the user desktops.
• Resolving the desktop related issue on phone
• Installation and Management Internal Hardware, Software.
• Installing & configuring network printer on the user desktops.
• Installing and Administration of Windows 2000
• Resolving the desktop related issue.
GENERAL BUSINESS MANAGEMENT (1 YR, ON CAMPUS CLASSROOM PROGRAM)
Bachelor's degree, computer science