Senior Procurement consultant/ Administrator
OLD MUTUAL
Total years of experience :7 years, 7 Months
March 2012-Current OLD MUTUAL (Finance HUB)
Senior Call Centre consultant/ Administrator
Strong support role involving sharing information and advising requisitioners and vendors
Assisting vendors with invoice follow-ups and payments.
Finalise calls at point of contact where possible. Provides Oracle and i-Support training to staff.
Multi-skilled across products and processes.
Assisting with force payments and vendor forms.
Administrative duties linked to invoices received.
Vendor Support
May 2011- March 2012 OLD MUTUAL SA
Emerald Personal Financial Advisor
-Providing full needs analysis and advice on
Risk, Personal Banking, RA's, Investments, Will's
Short-term insurance and Healthcare
-Administration of submitted cases and increases
- (an accreditation list is available for a detailed breakdown)
August 2009 - February 2011 AMWAY South Africa
Senior Administrator / Contact Centre Consultant
-Verifying sales invoices and processing M65's, Credit Card Payments on Oracle
-Check all forms captured by data capturers and submit stats relating to errors made on a monthly basis by each capturer.
-Capturing of notes with special requests under clients profiles
-Liaising with the warehouse to follow up on orders and faulty products and assigning service numbers.
-Putting through special requests for orders to be processed and delivered in the case of items going missing
-Create monthly stats graph on specific countries sales, cancellations and queries.
-Process renewals by pulling a report on Oracle monthly -Dealing with the finance department confirming debtors and creditors and providing feedback to clients.
August 2008 - July 2009 NHS (National Health Service) United Kingdom, London
Medical Records Clerk
-Preparation of patients records before clinic appointments
-Promoted to accident and emergency department as a records administrator where there was no room for error
-Contacting GP's to request relevant information and capturing them on the system
- Creating hospital files for new patients and updating any changes on existing clients
- Compiled monthly stats relating to patient visits and results.
February2006 -July 2008 SARS (South African Revenue Services)
Income Tax Call Centre Agent
-Providing client service to the highest standard
-Acting as a front line to accountants and bookkeepers assisting with client tax status
-Assisting in the completion of Tax returns via Efiling
- Working out the tax on income, pension payouts, Medical Aid and advising on the different options.
- Providing requested documentation via fax or email.
2007- Qualified in PAYE tax and e-filing tax assistance
-Assisting in the collection of outstanding taxes
Institution UNISA (University of South Africa) Course Purchase and Supply Management Year completed 2012 -Current Qualification Public Management Subjects Enterprise management, Purchase management, Purchasing and Supply tools, Legal Aspects in Purchasing, Storage and inventory Management Education
2011 Micro MBA- (NYDA)
2007 Cape Town University of Technology - Public Management
Institution Entrepreneurial Business School Course Learnership in Business Management Year completed 2004 Qualification Certificate in business management & new venture creation Subjects Marketing, Communications, Business Finance, Computers (excel, word and power point) Competent in drawing up a business plan
Institution Cape Town University of Technology Course Public Management Year completed 2007 -2007 Qualification Public Management Subjects Financial Management, Service Delivery, Computers, Human Resource Management, Public Decision Making, Self Management, Office Practice and Administration.
Secondary Education High School Harold Cressy High School Year Completed 2000 Highest Standard attained Grade 12 Subjects English, Afrikaans, Biology, Economics, History, Geography Higher Education
2000 Matriculated - Harold Cressy High School For Reference please contact: Nosipho Makamba (SARS) .za +27 82 8576296 Glynnis Van Jaarsveldt (Old Mutual) + 27 82 9202761 Terrance Newman (Old Mutual) +27 82 3030366