Warehouse Manager
Abu Issa Marketing & Distribution
Total years of experience :15 years, 2 Months
Managing a warehouse operations consist of around 10, 000 pallet positions, 30 distribution vehicles fleet with team of 80+ staff
and 200+ outlets in Qatar.
Planning daily inbound, outbound and market deliveries ensuring that quality objectives and delivery deadlines are met.
Liaising with Supply Chain, Brand / Sales team and IT department for day to day operational issues.
Administering stock control, planning and implementation of cycle count and physical stock takes. Maintaining statistical and
financial records.
Ensuring Training, supervising and appraising staff frequently throughout the year.
Ensuring compliance with health and safety legislation
Establishing contact with customers via email, telecom and in person to explain and promote company's services and functions
while being in Customer Service for US Government / DLA-TS (Defense Logistics Agency - Troop Support) Subsistence Prime
Vendor Contract for all types of food items.
Completing/delegating all ad hoc checks prior to deliveries departing from the warehouse and overseeing to ensure compliance
with contractual obligations regarding labeling and manifest sheets, etc. coordinating with QC, Operations and Supply Chain
department. Updating customers with not in stock items, substitutes, and special offers.
Overseeing and accompanying Customer Service Assistants deliveries to oversee activities ensuring smooth delivery process and
managing all operational queries/problems at delivery sites (including US military bases in Qatar and Saudi Arabia). Responding
queries posed by Contracting Officer's Representative and recommending adjustments to be made to ways of working.
Maintaining monthly Customer Surveys to obtain valuable feedback on services provided and recording complaints following
with relevant departments for immediate and permanent resolution to avoid same in future.
Tracking and submitting weekly / monthly / quarterly sales to meet budget and (when required) stating information/justification
for reduction/increase in sales, etc. Publishing monthly Short-expiry, Over-stock, Non-moving and Ageing stock reports to
respective customers and clients advising major areas of concern.
Publishing Asset Visibility Report internally, tracking on hand stock situation highlighting priority inbound shipments to Supply
Chain team, to maintain fill rate above 97% per contractual requirement.
Working on customers’ future demand forecast and new addition requests to have sufficient stock on hand at any time
controlling pipeline for approximately 800 SKU’s active in inventory system. Reviewing Re-Order Plan with Supply Chain team
based on knowledge of customers demand forecast understanding continental US supplier’s MOQ (Minimum Order Quantity),
products shelf-life, palletizing, etc. Maintaining SKU’s detailed information i.e. supplier/agency, brand, pack size, shelf-life, etc.
Clients teleconference; preparing agendas to attend and (when required) lead the calls to discuss on-going issues followed by
circulation of meeting minutes.
Reviewing Customer Service relevant P&P and suggesting possible amendments (if required).
QMRB operating in association with MEMRB international - Cyprus, a leading information and business solutions provider in
Central/Eastern Europe, Middle East, South Asia and Africa. During my tenure I was responsible for creating credit information
reports upon clients’ requests. Covered all categories of businesses, government / semi-government / private agencies or
companies operating inside Qatar.
Preparing assessment reports for international clients on credibility of companies in query. Arranging meetings, visiting
company's management to obtain detailed information, including financials, on-going projects, future plans, etc. for
management and clients.
Tracking all normal/urgent case files requested by clients on weekly/monthly basis to report management.
Working in 'MECOS Credit info' online database to create reports or update changes in researched company's profile.
Organisational specific warehouse management policy and procedures guideline; health and safety requirements; human resources management; security, pest control; warehouse maintenance; quality control; record keeping and reporting; reverse logistics; return of goods and exit strategy. Design space layout and other special storage needs; planning the workload; allocating resources; space utilization & handling; storing goods; assembling consignments; despatching consignments; disposal of goods; Understand that modern practice discourages holding large quantities of inventory; significance of controlling actual, on-hand inventory as both a physical object (shelf count) and as an intangible object (record count and monetary worth); Understand the fundamental differences between finished goods inventories in the retail/distribution sectors and raw materials and work-in-process inventories found in the manufacturing environment; Employ basic problem-solving techniques toward issue resolution; Control the physical location of inventory in a more efficient manner; Manage goods in transit; Understand concepts and application of: ABC analysis, VED analysis, SKU, JIT, VMI, CMI, BOM, EOQ, EBQ, LIFO, FIFO. Information relevant to freight forwarding: commercial invoice, shipper's export declaration, bill of lading and other documents required by the carrier or country of export, import, and/or transhipment ; the cost for the lease; the duration of the lease agreement; exit clause: the period of notice required for terminating or extending the lease period.